Kimberly McCready
Carrollton,GA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
3
3
years of professional experience
Work History
Director of Operations
Sunset Hills Country Club
Carrollton, GA
08.2021 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
West Georgia Technical College
Carrollton, GA08-2005
Skills
- Operations Oversight
- Business Management
- Operational Efficiency
- Administrative Management
References
References available upon request.
Timeline
Director of Operations
Sunset Hills Country Club
08.2021 - Current
GED -
West Georgia Technical College
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