Kimberly Mcculloch
Colorado Springs,CO
Summary
Experienced Customer Service Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Sales Associate
BIG R
06.2023 - 11.2024
- Greeted customers providing excellent service.
- Engaged with customers to build rapport and loyalty.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Associate
Walgreens
10.2022 - 05.2023
- Assist customers in all departments, photo, grocery, pharmacy, and health and beauty sections
- Responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays
- Keep counters and shelves clean and stocked, take inventory, and maintain records.
Hostess/Cashier/Opts.
ZOËS KITCHEN
01.2018 - 12.2020
- Achieved sales targets by utilizing sales tactics and increase per person ticket averages
- Increased customer satisfaction scores by developing personal relationships with guests and quickly resolve any concerns
- Decreased labor dollars spent by efficiently completing all opening and closing duties
- Achieved a 98% on health audit by maintaining cleanliness of facilities and ensuring all food safe rules were followed
- Responsible for training and developing all new hires in the front of the house
- Ensured perfect execution and delivery of accurate orders as a catering representative
- Assisted in office management duties including inputting schedules, orders and invoices.
Pharmacy Tech
WAL MART PHARMACY
01.2018 - 12.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
Service Desk
LOWE'S
01.2011 - 12.2013
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Prepared reports on service performance metrics and key indicators for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Promoted and up-sold products and services to meet needs of customers.
Owner
INTEGRITY PAINTING
01.1997 - 12.2011
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Medical Assistant - Medical
Everest College Colorado Springs, CO
Colorado Springs, CO11-2009
RDA Registered Dental Assistant - Dental Assistant
San Antonio College Dental Assistants
San Antonio, TX09-1995
High School Diploma -
Aguilar High School
Aguilar, CO05-1992
Skills
- Time Management
- Exceptional customer service
- Order Processing
- Sales Development
- Business Development
- Product Sales
- Multi-tasking strength
- Professional Demeanor
- Flexible Schedule
- Building rapport
- Cash Handling Accuracy
- Problem-solving skills
- Conflict Resolution
- Outgoing Personality
- POS System Operation
- Sales expertise
- Excellent people skills
- Meeting deadlines
- Product Recommendations
- Excellent communication skills
- Superb time management
- Positive and professional
- Problem-Solving
- Merchandising understanding
- Upselling
- Customer engagement
- Cash handling accuracy
- Retail store operations
- Teamwork and collaboration
- Cash register operation
- Contract preparation
- Price quote preparation
- Reliable and punctual
- Complex Problem-solving
- Order processing
- Professional demeanor
- Time management
- Written and oral communication skills
- Hospitality and accommodation
- Verbal and written communication
- Outgoing personality
- Problem-solving
- Cash handling
- Goal tracking
- Guest relations
- Customer service
- Energetic self-starter
- Money handling
- Business development
- POS system operation
- Verbal/written communication
- Money transfer systems
- Promotional support
- Customer needs assessment
- Friendly and outgoing
- Exchange coordination
- Contact follow-up
- Inventory control procedures
- Task prioritization
- Stocking and receiving
- Adapt to diverse groups
- Client account management
- Store opening and closing
- Goal oriented
- Merchandise display
- Dispute mediation
- Conflict resolution
- Listening skills
- Payment processing
- Point of sale operation
- Retail merchandising expertise
- Policy and procedure adherence
- Flexible schedule
- Relationship building
- Inventory control
- Service oriented
- Financial records oversight
Timeline
Sales Associate
BIG R
06.2023 - 11.2024
Customer Service Associate
Walgreens
10.2022 - 05.2023
Hostess/Cashier/Opts.
ZOËS KITCHEN
01.2018 - 12.2020
Pharmacy Tech
WAL MART PHARMACY
01.2018 - 12.2019
Service Desk
LOWE'S
01.2011 - 12.2013
Owner
INTEGRITY PAINTING
01.1997 - 12.2011
Medical Assistant - Medical
Everest College Colorado Springs, CO
RDA Registered Dental Assistant - Dental Assistant
San Antonio College Dental Assistants
High School Diploma -
Aguilar High School
Similar Profiles
Daniel SanchezDaniel Sanchez
IT Technician at Big RIT Technician at Big R
Justin BallezaJustin Balleza
Receiver at Big RReceiver at Big R
Jennifer KellyJennifer Kelly
Assistant Manager at Big RAssistant Manager at Big R