Hi, I’m
Kimberly McCullough
Pottsboro,TX
Summary
My objective is to be able to learn a new skill set and to blend into today's work force. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
years of professional experience
1
Certification
Work History
Frontier Communications
Call Center Representative
09.2011 - 01.2012
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Met customer call guidelines for service levels, handle time and productivity.
Pro Cuts
Customer Service/Stylists/Asssociate Manager
11.1998 - 02.2001
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Aladdin Beauty College
High school diploma from cosmetology, basic
1989
McKinney High School
1987
Skills
- Skills Used
- Helped to keep a positive attitude with the students and staff Culinary skills
- Customer Service Agent
- Frontier Communications - Allen, TX
- September 2011 to January 2012
- Inbound call center
- Resolved customer issues
- Scheduled installations
- Received payments via phone
- Caregiver
- Mustang Creek Estates - Allen, TX
- 2008 to 2008
- Made breakfast, washed clothing & linens, bathed and changed patients
- Customer Service
- Pro-Cuts of Allen - Allen, TX
- 1998 to 2000
- Made bank deposits, daily paperwork, resolved customer issues, weekly schedules
- Reservation Agent/Customer Service
- Valu-Jet Airlines - Savannah, GA
- 1995 to 1996
- Received inbound calls, made flight reservations, resolved customer issues
- Personal Assistant
- Kimberly Williams - McKinney, TX
- 1993 to 1995
- Handled business calls, made appointments, household management
- Efficient Service
- Guest Satisfaction
- Attentive Service
- Suggestive Selling
- Team Oriented
- Interpersonal Skills
- Working with Diverse People
- Fast-Paced Environment
- Billing and Payment Processing
- Schedule Management
- Productivity and Efficiency
Certification
Typing (10+ years)
file (10+ years)
basic computer (6 years)
organization (10+ years)
management (4 years)
customer service (10+ years)
dependable (10+ years)
trustworthy (10+ years)
people person. (10+ years)
Personal Assistant Experience (4 years)
Food Preparation (1 year)
Sales Experience
Additional Information
- Certifications and Licenses driver's license
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Frontier Communications
09.2011 - 01.2012
Customer Service/Stylists/Asssociate Manager
Pro Cuts
11.1998 - 02.2001
Aladdin Beauty College
High school diploma from cosmetology, basic
McKinney High School
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