Kimberly McDaniel

Delivered food for Uber Eats and DoorDash, averaging [X] deliveries per shift with a 4.9+ customer rating, while ensuring timely, accurate orders and maintaining professional communication. Used GPS tools to optimize routes and consistently meet delivery deadlines in a fast-paced environment.

• Worked across four departments—Dispatch, Repair, Retail Sales, and Outside Sales—often rotating between roles within a single day to meet company and customer needs.
• Voluntarily took on sales responsibilities in non-sales roles, proactively promoting products and services to residential and business customers.
• Generated over $100,000 in annual revenue by converting potential customer interactions into sales, adding services, and upselling products and solutions.
• Acquired 6–12 new residential customers daily through outbound calls, territory work, grassroots marketing events, and lead follow-up.
• Analyzed customer needs and presented tailored, solution-based proposals, resulting in consistently high conversion rates.
• Educated both residential and business customers on telecommunications services, including cable, fiber, and wireless access solutions.
• Managed 150+ inbound and 30+ outbound calls daily, addressing customer satisfaction, technical support, billing, and account inquiries.
• Trusted by the General Manager of the Western U.S. region to resolve corporate-level complaints, handle executive escalations, and coordinate directly with in-house legal counsel on sensitive customer matters.
• Proactively engaged in sales efforts while in dispatch and repair roles, participating in sales meetings and trainings to stay informed on current products, promotions, and market trends.
• Maintained expert-level proficiency with AS400 systems, CRM platforms, internal databases, and communication tools.
• Dispatched 75+ technicians daily across multiple U.S. regions, including full coverage of high-priority Blue States.
• Managed real-time technician scheduling and route optimization using internal dispatch systems to improve service efficiency.
• Created and updated daily schedules, adjusting for call volume, service priorities, cancellations, and weather-related delays.
• Generated and analyzed performance and service reports to track technician productivity and regional service levels.