KIMBERLY MCDONALD
Houston,Texas
Summary
Ambitious and capable paralegal, proficient at professionally interacting with customers and employers. Seeking an opportunity with an employer that will appreciate a highly motivated employee committed to delivering top-quality service. I am a fast learner who will quickly incorporate and implement new procedures while representing a company professionally and confidently. This diligent and innovative individual types 45wpm and is proficient with Microsoft Office, Excel, Power Point, TxCOMP, DRIS, CAPPS, COMPASS, CLIO, LexisNexis and internet research.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Proceeding Resolution Officer
Texas Department of Insurance
01.2021 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conferred with clients and other involved parties to gather and track case information.
- Communicated with clients, opposing counsel and Ombudsman to keep all parties informed on case updates.
- Managed scheduling of Administrative Law Judge and Benefit Review Officer calendars and deadlines to maintain smooth flow of operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified communication channels to set roadmap to distribute information.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Dispatcher
Fast Tow
01.2022 - 01.2023
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service Rep
Teleperformance
01.2019 - 02.2021
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Administrative Assistant/Customer Service
Goodwill Temporary Services
01.2006 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant/ Dispatcher
Trinity Freight Services
01.2015 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for equipment and services.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assist in contract with Shell, Tubescope, Offshore Technical Conference, Bechtel Motiva and Exxon.
Dispatcher
Heart Towing
01.2017 - 01.2018
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Paralegal - Paralegal Studies
Bryan University
Tempe, AZ03.2025
Business Administration -
University of Phoenix
Sugar Land, TXGeneral Equivalency Diploma (G.E.D) -
Brenham High School
Brenham, TX03.1999
Skills
- Billing and Invoicing
- Database entry
- Proofreading
- File Organization
- Document Scanning
- Human Resources
- Verbal Communication
- Scheduling and calendar management
- Proficient in MS Office
- Document filing
- Exhibit preparation
- Research and data collection
- Administrative Support
- Legal Research
- Document Preparation
Certification
Certificate of Paralegal
Timeline
Dispatcher
Fast Tow
01.2022 - 01.2023
Proceeding Resolution Officer
Texas Department of Insurance
01.2021 - Current
Customer Service Rep
Teleperformance
01.2019 - 02.2021
Dispatcher
Heart Towing
01.2017 - 01.2018
Administrative Assistant/ Dispatcher
Trinity Freight Services
01.2015 - 09.2019
Administrative Assistant/Customer Service
Goodwill Temporary Services
01.2006 - 01.2021
Paralegal - Paralegal Studies
Bryan University
Business Administration -
University of Phoenix
General Equivalency Diploma (G.E.D) -
Brenham High School
Certificate of Paralegal
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