Kimberly McDonough

Work History

CSR 1

Mass DOT

04.2023 - Current

Main tasks were issuing MA IDs, learner’s permits and licenses to current and new MA residents. I also handled vehicle registrations for individuals and businesses.
Close attention to detail was needed while reviewing necessary documents for all transactions while complying with state and federal regulations.
Being able to multitask was strongly incorporated as you are expected to import all necessary information while communicating with customers.
We are also responsible to attend to any needs of the customer whether it is needing a proper language translation or special accommodations for any type of disability.
Customer satisfaction unfortunately cannot always be met due to the nature of some transactions. The goal is to always provide information and solutions for the customer to get what they need in the future if not possible that day.
Always keep open communication between my main branch and other departments to keep a smooth work flow on a day to day basis.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Shift Supervisor, Rx

CVS/caremark

03.2017 - 09.2023

Promoted patient safety by verifying prescription information against patient history, allergies, and potential drug interactions before dispensing medications.
Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Developed strong rapport with customers and created positive impression of business.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Completed daily paperwork and computer entry of sales data as established by management.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Summary

Overview

Work History

CSR 1

Shift Supervisor, Rx

Education

GED - GED

Skills

Timeline

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