Kimberly McDowell
Spartanburg,SC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Claims Customer Care Associate
Lincoln Financial Field
Omaha, NE
07.2024 - Current
- Educated clients on claims processes and documentation requirements.
- Handled inbound claims inquiries and provided timely assistance to customers.
- Demonstrated empathy and professionalism while addressing customer concerns effectively.
- Asked probing questions and offered solutions to resolve customer issues.
- Addressed and escalated complex customer issues to management, when necessary.
- Assisted with claims for FMLA,Std,Ltd and Life.
Debt Collection Specialist
TD Bank
Greenville, SC
03.2022 - Current
- Met demands of busy collections group by performing high volume of daily calls.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Contacted customers with delinquent accounts to solicit payment.
Administrative Assistant
Dave Steel
Chesnee, SC
07.2015 - 02.2022
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained accurate department and customer records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
Education
Certificate - Office Administrative Assistant
Spartanburg Community College
Spartanburg, SC05.2015
Skills
- Negotiation and Resolution
- Payment Processing
- Attention to Detail
- Data Entry
- Customer Service
- Verbal and Written Communication
- Excel Spreadsheets
- 10-Key Proficiency
- Microsoft Office
Timeline
Claims Customer Care Associate
Lincoln Financial Field
07.2024 - Current
Debt Collection Specialist
TD Bank
03.2022 - Current
Administrative Assistant
Dave Steel
07.2015 - 02.2022
Certificate - Office Administrative Assistant
Spartanburg Community College
Similar Profiles
Abigail SendlerAbigail Sendler
Non-Profit Coordinator at Aramark at Lincoln Financial FieldNon-Profit Coordinator at Aramark at Lincoln Financial Field
Crisona EdmundsCrisona Edmunds
Event Staff at Lincoln Financial FieldEvent Staff at Lincoln Financial Field
Renato VizcarraRenato Vizcarra
Retail Sales Associate at Lincoln Financial FieldRetail Sales Associate at Lincoln Financial Field
Nolan AutonNolan Auton
Estimator and Senior Project Manager at Scott Auton Painting CompanyEstimator and Senior Project Manager at Scott Auton Painting Company
Pang MouaPang Moua
Certified Pharmacy Technician at White Oak RXCertified Pharmacy Technician at White Oak RX