Kimberly McGinty
Vista,CA
Summary
I am a Talented Customer Service Representative with both an Associate’s Degree and a Bachelor’s Degree in Psychology. I am passionate about helping people. I have 10+years of sales and customer care experience. I am currently looking to secure a position with a well-established Company. I am open to change, and I am great at overcoming obstacles. I am both a reliable team player, and a self-starter. I am progressive, creative, and in tune with the progress of my position and responsibilities. My employment and education history has given me confidence, experience, and motivation to be able to adapt and contribute to both a team and working independently.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Kimberly's Joi of Creations
Vista, CA
10.2002 - 03.2023
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Cirtech
Phoenix, AZ
09.2019 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Business Manager/ Personal Assistant
KARE
Phoenix, AZ
06.2006 - 08.2018
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Arts -
Southern New Hampshire University
Manchester, NH02.2023
Associate of Arts -
Southern New Hampshire University
Manchester, NH02.2023
High School Diploma -
Trevor G. Browne
Phoenix, AZ05.1987
Skills
- Credit Card Payment Processing
- Report Creation
- Report Generation
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Order and Refund Processing
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- CRM Software
- Call Centers
- Call Documentation
Timeline
Customer Service Representative
Cirtech
09.2019 - 06.2020
Business Manager/ Personal Assistant
KARE
06.2006 - 08.2018
Customer Service Specialist
Kimberly's Joi of Creations
10.2002 - 03.2023
Bachelor of Arts -
Southern New Hampshire University
Associate of Arts -
Southern New Hampshire University
High School Diploma -
Trevor G. Browne
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