Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly McGraw

Talking Rock,GA

Summary

High-energy House Keeping Supervisor. Successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Laborer Operator, Painter, Receptionist

No. 1 Builders
Jasper, Ga.
2019 - Current
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Appointment Setting/ Scheduling Material ETAs
  • Painting

Team Manager

SUBWAY®Restaurants
Jasper, Ga.
02.2017 - 08.2019
  • Initiated training sessions and coached employees to develop effective staff.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Managed the Store Occasionally

Assistant Head Housekeeper

Wood Bridge Inn
Jasper, Ga.
06.2013 - 09.2015
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Practiced safe work habits and wore protective safety equipment.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Sorted and counted linens and organized in storage areas.
  • Reported damage or theft of hotel property to management.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Inspected furniture for damage or stains in between guest stays.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Front Desk Receptionist

Budget Host Sunset Motel and Suites
Cartersville, Ga.
2010 - 2013
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Customer Service Operator

Vanstaar
Roswell, Ga.
2007 - 2009
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to resolve service and billing issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

GED -

Pickens County High School
Jasper, GA
03-1997

Skills

  • Assembly procedures
  • Equipment operations
  • Power tool use
  • Equipment Operation
  • Vehicle Maintenance
  • Team Support

Timeline

Team Manager

SUBWAY®Restaurants
02.2017 - 08.2019

Assistant Head Housekeeper

Wood Bridge Inn
06.2013 - 09.2015

Laborer Operator, Painter, Receptionist

No. 1 Builders
2019 - Current

Front Desk Receptionist

Budget Host Sunset Motel and Suites
2010 - 2013

Customer Service Operator

Vanstaar
2007 - 2009

GED -

Pickens County High School

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Kimberly McGraw