Kimberly McKee
Cleveland,OH
Summary
Highly skilled Learning and Development Consultant bringing innovative solutions to learning strategies. Proven track record in developing efficient training programs, enhancing employees' professional growth, and fostering positive learning environments. Strengths include insightful analysis of training needs, effective implementation of learning technologies, and collaborative problem solving. Past work has consistently led to improved employee performance and productivity.
Overview
30
30
years of professional experience
Work History
Senior Learning and Development Consultant
PNC Bank
Cleveland, Ohio
03.2016 - Current
- Conduct robust employee performance discussions to identify needs aligned to business outcomes with leaders in HR (Human Resources), Enterprise Initiatives, Finance/Realty, resulting in the production of Annual Learning Plans, which are tracked and progress reported on quatertely to Finance Leadership.
- Designed and implemented training programs for employee skill development.
- Facilitated workshops to enhance team collaboration and communication skills.
- Evaluated training effectiveness through participant feedback and assessments.
- Conducted needs assessments to align training initiatives with business.
- Engaged with internal communication and change management partners to ensure employee readiness.
- Key accomplishments include the launch of several key Enterprise initiatives including Salesforce - resulting in 100% adoption and reduction in employee errors, Workday, Workday Learning and PNC’s Enterprise Change Methodology, where content is continually adopted to address common issues resulting in reduced errors and improved quality.
- Built the PNC Experience and its replacement, Brilliant Start, which serves as the main onboarding experience for all PNC new hire employees, resulting in 75% live attendance and and increase in PNC knowledge of 80%.
- Managed project timelines and resources for multiple training initiatives simultaneously.
- Provided guidance on career development opportunities within the organization.
- Assessed employee competencies against job requirements and provided recommendations for further professional growth.
- Collaborated with subject matter experts to develop relevant content for courses.
- Organized workshops, seminars and conferences to support organizational goals.
- Evaluated existing programs and identified opportunities for improvement.
- Monitored current trends in industry standards related to Learning and Development practices.
- Maintained up-to-date records of trainees' progress and results achieved from training activities.
- Collected and reported on data such as pre- and post-course skill assessments, participation numbers and course assessments.
- Delivered soft skills training programs in areas such as leadership development, team building and effective communication.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Monitored training costs to maintain training budget.
- Determined course objectives and found or wrote course materials to cover topics.
Learning Manager
PNC Bank
Cleveland, Ohio
05.2014 - 03.2016
- Continually consulted with all Retail lines of business to effectively address performance needs connected to sales skills, and new products, processes, and tools in relation to new employees.
- Ensured all New Hire Onboarding programs remained current and up to date, re-designing programs as the needs of the business demanded.
- Established and maintained strong relationships, resulting in close consulting partnerships with peers and lines of business.
- Key accomplishments include successfully creating maintenance process for Retail Banking New Hire Programs, maintaining up to date onboarding programs and managing curriculums for conversion to PNC, ensuring Branch and Care Center readiness on all Day One Readiness Topics.
- Additional accomplishments include designing Managing at PNC, aimed at onboarding new managers to PNC and the re-imagination of the both the Universal Banker and Care Center New Hire programs to allow for greater flexibility in delivery and improved day 1 performance results.
Learning Performance Consultant
National City Bank
Cleveland, Ohio
05.2006 - 03.2014
- Led a team of learning professionals delivering a holistic learning programs and solutions for Retail Banking Sales & Service Call Centers encompassing sales, process, product customer service and systems training based on needs identified with Call Center leaders.
- Created learning needed in support of multiple integrations, including PNC.
- As part of this role, we developed new onboarding learning programs for Deposit Services, Credit Card Services, Online Banking Support and Outbound Sales.
Learning Department Manager - VP
MBNA
Beachwood, Ohio
03.2004 - 09.2005
- Responsible for the creation, management, and facilitation of a four-day executive workshop aimed at improving the decision-making skills of customer facing employees throughout the Enterprise.
- Responsible for delivering the program in both the Cleveland and New Jersey Markets.
Department Manager – VP
MBNA
Beachwood, Ohio
02.2002 - 07.2004
- Managed upwards of 300 employees and managers in Outbound Credit Card Collections throughout all stages of delinquency.
- Responsible for ensuring teams met monthly collection goals and managers met monthly performance expectations.
- Selected to help establish the Collections department within our Canadian office.
- Also responsible for Compliance, Learning and Coaching functions.
Section Manager
MBNA
Beachwood, Ohio
02.1996 - 02.2002
- Managed a team of employees in various departments including Customer Service, Collections, and Outbound Telemarketing.
- Responsible for ensuring team members achieved assigned goals monthly and provided coaching as needed to improve performance.
- Selected to participate in Senior Manager rotation program.
- Recognized as Business Leader over ten times for performance.
Customer Service Associate
MBNA
Beachwood, Ohio
05.1995 - 04.1996
- Responsible for the servicing needs of Credit Card Customers.
Education
Bachelor of Arts - Sociology, History, Secondary Education
Hofstra University
Skills
- Consulting
- Relationship building
- Change management
- Leadership
- Business acumen
- Strategic Thinking
- Collaboration
- Adult learning principles
- Learning solution design and implementation
- Content curation
- Learning management
- Onboarding programs
- Project coordination
- Curriculum development
- Performance consulting
- Training ROI analysis
- Needs assessment
- E-learning development
- Learning assessment
- Training needs analysis
- Career development planning
Activities
- Reading
- Knitting
- Walking
- Pilates
Timeline
Senior Learning and Development Consultant
PNC Bank
03.2016 - Current
Learning Manager
PNC Bank
05.2014 - 03.2016
Learning Performance Consultant
National City Bank
05.2006 - 03.2014
Learning Department Manager - VP
MBNA
03.2004 - 09.2005
Department Manager – VP
MBNA
02.2002 - 07.2004
Section Manager
MBNA
02.1996 - 02.2002
Customer Service Associate
MBNA
05.1995 - 04.1996
Bachelor of Arts - Sociology, History, Secondary Education
Hofstra University
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