Kimberly McLeod
Bowie,MD
Summary
Performed all Scrum Ceremonies Daily Stand up Sprint review/ iteration Backlog grooming Sprint planning Retrospectives ERP/ CGI Advantage Collaborated technical and functional teams across the community of state and local peers. Played an integral role in modernization and evolution of future requirements. Gained insights, expertise, and the latest best practices from our dedicated partners and benefit from the scale, reach, and capabilities of a global IT teams. Cybersecurity: Implementing security measures Monitoring for breaches Responding to incidents Developing security strategies. They also work to identify vulnerabilities, educate users, and ensure compliance with security standards. Protecting Information Systems and Networks: Implementing Security Measures: This involved installing and configuring firewalls, intrusion detection systems, antivirus software, and other security tools to protect systems from unauthorized access and malicious software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Configuration Management Sr Business Analyst
TEKsystems
Ft. Meade, MD
02.2024 - 02.2025
- Company Overview: Department of Defense, DISA, JMT Ft. Meade
- Configuration Management
- Configure workflows to incorporate all other teams and requirements stipulated in data collaboration.
- Prepare DEMOs. Assist and collaborated with teams towards modernization with DevOps team.
- Perform all SCRUM ceremonies.
- Change Management for Satcom revitalization
- Conducted workshops and gathered requirements for ITSM, ITBM, and HRSD implementation
- Human resource service delivery for personas captured for Identity Management resources and access to warfare products.
- Customer Relationship Management used to train end users for Human Resource Service Delivery.
- Used Remedy ticketing Software to ticket and track research workflows for efficiency Train Users on ServiceNow features using requirements document
- Provided recommendations for training and helpdesk purposes.
- Provided existing workflows illustrating future roles and personas.
- Department of Defense, DISA, JMT Ft. Meade
Project Manager, SCRUM Master, Business Analyst
United States Department of Agriculture (USDA)
Washington, DC
01.2023 - 11.2023
- Develop Milestones
- Salesforce: Provided to-do items that needed to be completed by a Salesforce user to whom the task is assigned.
- Use agile and waterfall methodologies values, principles, and practices to plan, manage, and deliver
- Utilized TPRM to mitigate risks
- API solutions. Business API Layers to build structure to code Layers of requirements and combine all the Layers to pass UAT.
- Work with Senior IT Management to define implementation goals
- Follow change management principles according landscape hardship (Flood, drought, fire, disease)
- Determine and manage tasks, issues, risks, and action items.
- Schedule and facilitate scrum events, meetings, and decision-making processes.
- Monitor progress and performance and help teams to make improvements.
- Lead and facilitate team meetings; e.g., daily stand ups, sprint planning, sprint review, Backlog grooming, monthly team meetings, increment planning and retrospectives.
- Plan and organize demos and product/system testing.
- Contribute to projects where needed, including analysis, testing, and documentation.
- Ensure proper use of collaborative processes and remove impediments for the scrum team.
- Prepared and presented status reports to stakeholders.
- Tracked ServiceNow Tasks via Jira
- Managed User Stories and Product Backlog in ServiceNow.
- ServiceNow’s capabilities in the IT Service Management function.
- ServiceNow program/project planning, budget tracking, and status reporting.
- Used Burn-Up and Burn down to report on work done and work remaining.
- Support Team in Requirements gathering and in offering alternatives.
- Team Building exercises to complete task
- Demo execution for assigned task for Team and feedback for ServiceNow.
- Stipulated action Items for managing Service Agreements for ServiceNow.
- Incorporate Azure preparation to insure Legacy transition to Azure.
- Used API’s proof of concept as preferred tool to save cost in reporting and forming a data lake repository.
Sr. Business Analyst
Centers for Medicare and Medicaid
Arlington, VA
07.2022 - 11.2022
- Company Overview: Agency Name – CMS
- Initiate Security Data Lake
- Experienced in handling full life cycle implementation of ServiceNow projects HRSD, ITSM.
- As a lead BA responsible for implementing ITSM, HRSD.
- Facilitator of Stakeholders for User Stories
- Plan team building exercises
- Implement security data Lake
- Facilitate Retrospectives
- Gather ServiceNow requirements
- Agency Name – CMS
Senior Consultant
Amtrak
Washington, DC
01.2022 - 07.2022
- Company Overview: Cyber security
- Develop Milestones for Cyber Security documentation.
- Monitored and coordinated all system operations, including security procedures, and liaison with infrastructure, security, DevOps, Data Platform and Application team
- Met with Engineers and Developers to conduct all ceremonies and Workplan, Action Items, Risk Analysis, Gap Analysis
- Cyber security
Project Manager/ Certified Scrum Master
DOD- Washington DC Navy Yard
Washington, DC
01.2021 - 12.2021
- Trouble Shooting and update systems, categorize patches and workflow tickets
- Assign tasks according to requirements and digital transformation
- Document business processes and workflows.
- Met with client weekly
Sr. Systems Analyst, Team Lead
DOD DISA Ft Meade
Ft. Meade
01.2021 - 12.2021
- Applied Agile practices performing SCRUM Principles and assign tasks according to requirements and digital transformation Maintenance, Migrations & Integrations and document business processes and workflows
- Responsible for Tracking usage of SailPoint, Azure, for timely patches via Sun Technologies.
- Updated resources for Identity Management with Access Management for Providers needing to have access to various systems
- Report failure frequencies to Management as well as closures and all Scrum Ceremonies
- SailPoint usage: Managed employee permissions, digital identities, information security, data access, compliance on a unified portal.
- Provided business-transformation outcomes with real-time optimization.
- Used enterprise AI decisioning and workflow automation to solve modernization business challenges.
- Personalized engagements for automating service to streamlining operations.
IT/Scrum Master
Compqsoft LLC.
Ft. Meade
06.2020 - 12.2021
- Company Overview: DOD-DISA-Ft. Meade
- Performed all SCRUM Ceremonies and Reports
- Weekly PowerPoint reports of Burn-down and Burn-up Reports
- DOD-DISA-Ft. Meade
Project Manager
Defence DTMO Transportation Modernization
Arlington, VA
01.2019 - 03.2020
- Conducted Daily Stand ups
- Focused on Client Facing, Relationships
- Initiated, Planning, Execute, Monitor and Controlled
- Gather Alternatives or Retrospectives for client to choose from
- Provided Artifacts supporting Vision and Scope for project and digital Transformation
- Provided Test Records & User Stories for UAT
- Ensure all data records are Cyber Secure and in compliance of PII and HIPPA.
- Member of Change Control Board
- RUN Tests according to SPECS and Requirements Qualifiers for all Scenarios.
- Stipulate Blackout dates and correlation with systems start and end dates for Transition and Migration Implementations.
- Crosswalk interaction for data when following ETL provisioning.
- Program phase 1 of initial load of 6,000 members of military and 1,000 civilians.
- Present projected load of Army Travel Modernization 3 million.
Project Manager
TIFF
Baltimore, MD
01.2017 - 03.2019
- Company Overview: Change Management
- Responsible for gathering requirements and performing gap analysis, and have illustrated current & existing workflows, developed organizational network management plan.
- Provided user stories for developers so that Scrum ceremonies could be done during daily SPRINT exercises.
- Incorporated the use of Cloud & Pega 7 to distribute data in the Disaster Recovery workflow and used Agile tools for scrum exercises.
- Coordinate the successful release of high-quality, stable software teams.
- Coordinate proper collaboration across all the scrum teams.
- Act as a leader to foster collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues; Break down cross-team barriers.
- Facilitate Program Increment (PI) planning.
- Oversee the schedule and manage PI deliverables.
- Track, analyze, and report standard agile metrics.
- Work with stakeholders to develop and maintain the roadmap.
- Trained staff on Agile, Waterfall and Kanban features.
- Identify, communicate, and resolve program-level roadblocks for geographically distributed scrums.
- Act as a unifier helping individual goals become program goals.
- Integrated Cyber security, Microsoft Office Project & SharePoint Server.
- Utilized tools for sprint planning increments to determine what the team should complete in the coming sprint from the backlog or list as work to be done.
- Tracked & managed sprints, led daily stand.
- Identity Management Software.
- Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.
- Performed Data Modelling and features for Kanban, SAFe, Waterfall & Agile methodologies.
- Change Management
Sr. Business Analyst
Federal Insights
Baltimore, MD
11.2015 - 01.2017
- As the SME for Change Management Consultant provided change management principles.
- Provided SWOT & Gap Analysis (performed requirements analysis to provide user stories for the Product Owner).
- Capitalized on illustrating future state business requirements and process management workflows to perspective contractors for CMS for the ACA website.
- Train and Managed resources on Identity Management and Cyber Security principles.
- Consulted with client about SDLC artefacts and setting up repeatable processes for the project management staff.
- Implemented configuration management practices of mandates to be developed.
- Performed configuration management, change management, & disaster recovery.
Education
Bachelor of Arts - Communications
Lincoln University
Oxford, PA11-2028
Skills
- Established kick-off meetings and project budgets
- Drove actionable plans for ERP solution deployment
- Provided efficient ERP plan for a roadmap
- Managed full life cycle implementation of ServiceNow projects
- Collaborated technical and functional teams across the community of state and local peers
- Played an integral role in modernization and evolution of future requirements
- Gained insights, expertise, and the latest best practices from dedicated partners
- JIRA
- ServiceNow
- Salesforce
- MDM
- Confluence
- SharePoint
- AWS
- MS O365
- net
- SQL
- Oracle
- AS400
- IBM
- Legacy
- Facets
- Active Directory Migration/ Legacy
- ETL
Certification
- Certified SCRUM Master, 000767626, Scrum Alliance
- Certified Agile Professional, 123-7488-e1c17346-1dbb-491b-a75b-1063a195194c
- Product Owner Certification, in progress, Johns Hopkins University
- Odyssey Certificate on Aging Program, Growing on in An Aging Society
Timeline
Configuration Management Sr Business Analyst
TEKsystems
02.2024 - 02.2025
Project Manager, SCRUM Master, Business Analyst
United States Department of Agriculture (USDA)
01.2023 - 11.2023
Sr. Business Analyst
Centers for Medicare and Medicaid
07.2022 - 11.2022
Senior Consultant
Amtrak
01.2022 - 07.2022
Project Manager/ Certified Scrum Master
DOD- Washington DC Navy Yard
01.2021 - 12.2021
Sr. Systems Analyst, Team Lead
DOD DISA Ft Meade
01.2021 - 12.2021
IT/Scrum Master
Compqsoft LLC.
06.2020 - 12.2021
Project Manager
Defence DTMO Transportation Modernization
01.2019 - 03.2020
Project Manager
TIFF
01.2017 - 03.2019
Sr. Business Analyst
Federal Insights
11.2015 - 01.2017
Bachelor of Arts - Communications
Lincoln University