Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly McNeill

Madison,AL

Summary

Dynamic Sales Support Consultant with Comcast Business, adept at driving over $500K in YOY revenue growth. Expert in contract review and account management, fostering strong relationships to enhance operational efficiency. Proven ability to coach teams and streamline processes, ensuring timely and accurate order fulfillment while prioritizing customer satisfaction.

Overview

13
13
years of professional experience

Work History

Sales Support Consultant - Account Management

Comcast Business
Denver, Colorado
06.2016 - 11.2024
  • Reviewed and processed customer orders to ensure compliance and integrity, meeting SLA timelines.
  • Served as liaison between Sales and Order Management to facilitate accurate order completion.
  • Managed large-scale hospitality accounts, including IHG Hotels & Resorts, ensuring timely product activations.
  • Contributed to over $500K in YOY revenue growth by supporting hospitality sales team in achieving targets.
  • Coordinated cross-functional efforts to maintain order accuracy and streamline workflow during project completion.
  • Conducted contract reviews and validated orders with customers for alignment and accuracy.
  • Identified and escalated process risks, collaborating with internal teams for swift issue resolution.
  • Fostered strong relationships with departments and external vendors to enhance operational efficiency.

Order Management Coordinator - Complex Order Team

Comcast Business
01.2014 - 06.2016
  • Supported small-to-medium business customers by leveraging internal and external resources to ensure timely and accurate order completion, while collaborating across sales, operations, engineering, and other teams to maintain seamless order flow.
  • Processed complex Business Service Delivery orders across multiple segments, including Multi-Site, Hospitality, Hierarchy, Remote Call Forwarding, National, and Enterprise accounts.
  • Provided coaching and documentation to cross-functional teams to address order non-compliance and improve customer-impacting fulfillment processes.
  • Delivered advanced technical support to Technicians, Customer Account Executives, and internal staff to ensure successful and timely order completion.
  • Navigated multiple internal systems to build, track, and monitor order workflows from initiation through fulfillment.
  • Acted as the primary point of contact for contract review and service validation to ensure order accuracy and alignment with customer expectations.

Technical Product Sales Support

Comcast Business
04.2012 - 01.2014
  • Reviewed and approved business sales contracts to ensure service accuracy and compliance.
  • Provided ongoing support to multiple business clients, resolving inquiries and facilitating a smooth, professional experience throughout the sales and fulfillment process.
  • Verified customer contracts for accuracy and validated service details directly with clients to ensure alignment.
  • Collaborated with cross-functional teams to support accurate service delivery and seamless order fulfillment.
  • Built and maintained strong relationships across departments to enhance the overall customer experience.
  • Consistently exceeded departmental performance metrics on a daily, weekly, and monthly basis.

Customer Account Executive

Comcast Business
08.2011 - 03.2012
  • Supported customer retention efforts by resolving outstanding service issues, ensuring timely resolution and reinforcing customer satisfaction and loyalty.
  • Educated customers on available services, consistently prioritizing first-call resolution to maximize satisfaction.
  • Managed customer issues with a strong sense of urgency, ownership, and accountability to ensure timely and effective solutions.

Education

High School Diploma -

Poudre High School
Ft. Collins, CO
05-1985

Skills

  • Microsoft Office Suite
  • Customer service group (CSG)
  • Salesforce and Workbench
  • National account portal
  • Account management and project management
  • Training and coaching
  • Contract review

Accomplishments

  • National Hospitality Sales Support SME
  • WICT-Women in Cable Telecommunications
  • Escalation Support SME
  • Top 10 Billing Agent
  • Selected as a member of the 'New Hire Mentor' Team

Timeline

Sales Support Consultant - Account Management

Comcast Business
06.2016 - 11.2024

Order Management Coordinator - Complex Order Team

Comcast Business
01.2014 - 06.2016

Technical Product Sales Support

Comcast Business
04.2012 - 01.2014

Customer Account Executive

Comcast Business
08.2011 - 03.2012

High School Diploma -

Poudre High School

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