KIMBERLY M. COLLINS
Manvel,Texas
Summary
Hardworking and passionate job seeker equipped with strong organizational abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Community Outreach Associate, Lead
Girl Scouts of San Jacinto Council
08.2023 - Current
- Facilitate interactive outreach mentoring programs in Title 1 schools to address a variety of contemporary issues facing adolescent girls, drive open discussions and promote social changes.
- Managed a team of six by serving as point of contact for school personnel and coordinating schedules, assignments and off campus trips.
- Responsible for maintaining and transporting all necessary equipment and materials from the Girl Scouts main office to the school campuses.
- Strengthened relationships with local partners, collaborating on joint initiatives for mutual benefit.
- Conducted informative presentations at schools, businesses, and community centers to increase program reach.
- Increased public awareness of organization’s mission through targeted marketing campaigns.
- Provided regular reports on progress toward organizational objectives, offering recommendations for course adjustments as needed.
- Kept case files updated, accurate and aligned with requirements.
- Modified outreach approaches based on feedback from target audience members, optimizing communication techniques over time.
Homemaker
Homemaker Self
09.2016 - 08.2023
- Operated as a stay-at-home parent where I established outstanding analytical and problem-solving abilities.
- I implemented various extracurricular activities for social and mental development while strengthening my communication, interpersonal and presentation skills.
- Served many hours as a school volunteer assisting administration, staff and students with various needs.
- A member of many school and district wide committees and programs specifically designed for parent involvement.
- Children/Youth Volunteer Worker: Vacation Bible School Preschool Teacher, Choir Director and Summer Camp Chaperone
- Event Coordinator: Organize, plan and oversee various children and adult celebrations.
- Coordinate and collaborate with vendors and staff to ensure a smooth execution of all event activities.
Scheduler/ Workforce Analyst
CHI Alegent Health
04.2014 - 08.2016
- Performed all aspects of patient scheduling for hospitals and clinics within a healthcare organization.
- Responsible for developing, monitoring and analyzing call volume projection functions, forecasting call quantity and staffing needs in a timely and accurate manner while ensuring adherence to departmental policies and procedures.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Customer Care/Client Professional
United Health Group - Optum Health
08.2010 - 05.2012
- Researched and resolved customer inquiries regarding Medicaid medical benefits, including submitting authorization requests, grievances, appeals and claims.
- Skilled at working independently and collaboratively in a fast-paced team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Data Entry Clerk
Reliant Energy
01.2006 - 05.2010
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Some college hours completed
University of Houston-Downtown
Skills
- Nonprofit experience
- Community Engagement
- Cultural Competency
- Recordkeeping skills
- Presentation Skills
- Teamwork and Collaboration
- Team Leadership
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Reliability
Timeline
Community Outreach Associate, Lead
Girl Scouts of San Jacinto Council
08.2023 - Current
Homemaker
Homemaker Self
09.2016 - 08.2023
Scheduler/ Workforce Analyst
CHI Alegent Health
04.2014 - 08.2016
Customer Care/Client Professional
United Health Group - Optum Health
08.2010 - 05.2012
Data Entry Clerk
Reliant Energy
01.2006 - 05.2010
Some college hours completed
University of Houston-Downtown
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