Kimberly McPherson
Customer Service
Chesapeake,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food/beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Associate
Wawa
Chesapeake, VA
10.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Kept front check out area clean and organized for efficient service.
Keyholder
SUBWAY®Restaurants
Chesapeake, VA
06.2012 - 10.2015
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Operated POS system to total purchases and receive and process cash and credit payments.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
Education
Associates Degree in Business Administration - Business Administration
Tidewater Community College
Chesapeake, VA 08.2014 - 06.2017
Skills
Menu memorization
Beverage preparation
Attending multiple customers
Engaging personality
Clear and effective communication
Food preparation and safety
New hire training
Food sales and promotion
Timeline
Customer Service Associate
Wawa
10.2015 - Current
Associates Degree in Business Administration - Business Administration
Tidewater Community College
08.2014 - 06.2017
Keyholder
SUBWAY®Restaurants
06.2012 - 10.2015