An enthusiastic professional with more than 22+ years of experience managing operations in client/patient-centric veterinary offices. Successfully overseeing human resources, budgeting, supply management and patient services, as well as developing and leading a productive and efficient office staff all while providing exceptional customer service. Many hours of client service training, as well as Fortis Business Business Communications training, Lean Six Sigma training, and many R.A.C.E accredited courses in practice and inventory management have proven to be beneficial in this position. I am most passionate about creating a working culture that supports learning, and praises staff input. A fearless workplace, one where each staff member feels heard and gives critical input is one that will succeed due to its core foundation. "You can't manage what you don't know" has always been a very powerful statement that I have tried to share throughout my journey.
Management-
Reception Duties-
Technician duties-
Management-
Exam and Surgical Duties-
Kennel-
Reception duties-
My duties were but not limited to:
Volunteered at the local Elementary mainly in the Library interacting with children of all ages:
Management-
Receptionist-
Exam and surgery technician-
Kennel and Grooming-
Various aspects of business, Personnel, Human Resources, Accounting, Client Services