Summary
Overview
Work History
Education
Skills
Timeline

KIMBERLY MCQUEEN

VPO
Cypress,TX

Summary

An enthusiastic professional with more than 22+ years of experience managing operations in client/patient-centric veterinary offices. Successfully overseeing human resources, budgeting, supply management and patient services, as well as developing and leading a productive and efficient office staff all while providing exceptional customer service. Many hours of client service training, as well as Fortis Business Business Communications training, Lean Six Sigma training, and many R.A.C.E accredited courses in practice and inventory management have proven to be beneficial in this position. I am most passionate about creating a working culture that supports learning, and praises staff input. A fearless workplace, one where each staff member feels heard and gives critical input is one that will succeed due to its core foundation. "You can't manage what you don't know" has always been a very powerful statement that I have tried to share throughout my journey.

Overview

25
25
years of professional experience

Work History

VICE PRESIDENT OF OPERATIONS

The Corner Vet
10.2023 - Current
  • Oversee 2 booming veterinary hospitals in the greater Houston area
  • Making sure that all revenue guidelines are met and achieved weekly/monthly/yearly
  • Controlling inventory for both hospitals
  • Implementing new and reinvented policies and procedures
  • Managing vendor relations
  • Implementation of new programs and software
  • Spearhead client service training
  • Hold weekly management meetings with the CEO and PM's going over revolving data and trend graphs
  • Manage client service training
  • Maintain the buildings and facilities
  • Oversee and manage payroll processing
  • Responsible for creating a positive working culture
  • Company Marketing and Promotions
  • Attend various Expos and Hiring events
  • Travel between hospitals daily lending support where needed

PRACTICE MANAGER

THE CORNER VET BELLAIRE
04.2019 - 10.2023

Management-

  • Oversee daily operations of 1 doctor practice
  • Prepare monthly and weekly revenue reports for presenting to CEO and other PM's
  • Bi weekly payroll for all employees
  • Monthly scheduling for employees to ensure smooth operations
  • Keep weekly and monthly inventory within guidelines projected using yearly budget and weekly COGS tracker and weekly/monthly inventory counts
  • Make sure all invoices were valid and sent to A/P for payment
  • Place monthly/weekly pharmacy and reception orders
  • Work closely with staff doctor to interview and hire staff accordingly
  • Plan and execute monthly and weekly staff training and meetings
  • Manage social media accounts for Bellaire location
  • Build and maintain vendor relations for ordering and training purposes
  • Maintain ongoing process for CE for myself and medical director
  • Work closely with marketing team to come up with monthly advertisements and offers to keep current and potential clients engaged

Reception Duties-

  • Manage front end flow to ensure smooth transition for clients
  • Answering phones and scheduling appointments according to daily schedule
  • Prepare estimates and invoices for appointments daily
  • Checking emails and online portal for client correspondence
  • Discharge of clients and maintaining daily cash balance
  • Maintain daily back-up of clinic server

Technician duties-

  • Triage pet and assist doctor in room
  • Blood draw (cephalic and jugular) and in-house lab (Abaxis & Snap)
  • Prepare out-labs for processing and pickup
  • Administer vaccines/sedation and medications per doctor's instructions
  • Prepare and read cytology's
  • Proficient in digital radiography
  • Intake of surgical patients
  • Help with catheter placement and surgical induction, surgical prep and monitoring through surgical recovery and discharge
  • Clean up and maintenance of surgical unit including, cleaning and sterilization of surgical packs
  • Prepare and make referrals to specialists
  • Maintain a clean facility for clients and staff
  • Travel to other Corner vets to fill in when needed.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

OFFICE MANAGER

JESTER PLAZA VETERINARY CLINIC
08.2017 - 03.2019

Management-

  • Managed small private practice with 10 employees
  • Supply ordering and invoice management
  • Accounts payable and accounts receivable
  • Client management- client retention as well as advertising for new clients,
  • Human resources- liaison between doctor and staff, weekly staff meetings and trainings, Monthly scheduling to ensure proper coverage of clinic

Exam and Surgical Duties-

  • Receive history from client, Draw up and administer vaccines
  • Draw blood (cephalic and jugular)and completing cystocentesis for urinalysis'
  • Surgery prep and observation
  • Dental cleanings on dogs and cats
  • Prepare medications for clients
  • Prepare laboratory samples for pick up
  • Prepare in house stains and reading of ear swab cytology's as well as U/A's
  • Follow up calls on labs and surgeries
  • Stock and maintain exam rooms as well as treatment areas and surgery suite
  • Explanation of treatment plans and cost for clients, filling and explaining medications to clients
  • Proficient in digital radiology on cats and dogs
  • Rotation of on-call weekends

Kennel-

  • Prepare all meals for boarding and hospitalized/surgery patients
  • Walk pets and clean kennels/cages, rotate weekend duty if needed
  • Continually keep up with laundry, sweeping, mopping and general cleaning duties to ensure clean and sanitary facility

Reception duties-

  • Warmly greet clients upon arrival
  • Prepare treatment plans and estimates for client's procedures and go over plan for approval with client
  • Pleasantly Answer phones in a timely manner

ASSISTANT PRINCIPAL SECRETARY SHERIDAN ELEMENTARY

Cy Fair ISD
08.2016 - 08.2017

My duties were but not limited to:

  • Work closely with administrative staff to ensure a cohesive nature of the school campus
  • Implementing new name badge program from CFISD and keep all 1045 students in compliance for lunch and transportation
  • Keeping accurate records of all IEP, SPED and 504 information per CFISD regulations
  • Designing and manufacturing all programs for multiple school plays and functions put on by the school
  • All school to student information via newsletters, memos, email blasts, and phone recordings
  • All flyers for various projects, requests, and “in the know” for students, staff and parents
  • Work closely with the PTO to achieve and maintain volunteers for various projects throughout the school, as well as help with the spring fundraiser auction
  • Back up for the school nurse during lunch and days of no coverage
  • Accessing students medical information, administering scheduled medications, documenting reasons for visit, and speaking with parents about their child's illness
  • Book all Field trips and outings for students, staff and volunteers as well as securing all CFISD transportation for said events
  • Back up for substitute bookings
  • In charge of all ordering and distribution of pre-purchased school supplies, as well as selling supplies during new student orientation and meet the teacher
  • Prepare for annual Fire Marshall visit
  • Prepare all fire evacuation and safety maps for all rooms in the building
  • Place all wing specific and proper door signs as required by law
  • Make sure all fire extinguishers are properly inspected, and safety manual is up to date and accurately reflects all staff training
  • Greeting and providing information during all parent/student events
  • Ordering of all Cakes and food for team building events for teachers and staff as well as student involved celebrations
  • Assisted coworkers and staff members with special tasks on daily basis.

VOLUNTEER

VOLUNTEER EMERY ELEMENTARY
12.2015 - 06.2016

Volunteered at the local Elementary mainly in the Library interacting with children of all ages:

  • Checking books in and out
  • Daily, weekly, monthly inventory
  • Shelving and organizing books
  • Helping set up and maintain 2 book fairs before during and afterschool
  • Maintained clean, neat and operational facilities to serve program needs.

PRACTICE MANAGER

VCA KELLIWOOD ANIMAL HOSPITAL
07.2002 - 11.2015

Management-

  • Managed 15 employees
  • Implemented Exceptional Client Service though-out practice
  • Weekly scheduling and payroll
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Hospital ordering for all departments, Established 5 week par level inventory to insure product was always available
  • In hospital A/R and A/P on clinic level
  • In hospital advertising, including all social media posts via Facebook and Twitter
  • In hospital training for staff, Monthly safety meetings on various topics as well as scheduling and booking lunch and learn speakers from various different pharmaceutical, nutritional and outside vendor
  • Daily banking, prepare and manage daily deposits
  • Collections, calling all past due accounts and try to collect any money
  • If need be send past due accounts to collections
  • Implementation of various projects and promotions from corporate
  • Human resources on clinic level
  • Clinic safety certifications- OSHA, AAHA, DEA and DPS
  • Work closely with our partnership with HSPCA on newly adopted animals
  • Onsite IT liaison for installation and troubleshooting of equipment and software

Receptionist-

  • Greet clients
  • Prepare charts
  • Explain procedures and out process
  • Follow up calls, reminder calls, cold call new clients

Exam and surgery technician-

  • Receive history from client, Draw up and administer vaccines, draw blood (cephalic and jugular)
  • Surgery prep and observation
  • Prepare medications for clients
  • Prepare laboratory samples for pick up,
  • Prepare in house stains for doctors to read
  • Follow up calls on labs and surgeries
  • Stock and maintain exam rooms as well as treatment areas and surgery suites
  • Explanation of treatment plans and cost for all clients
  • Filling and explaining medications to clients

Kennel and Grooming-

  • Walk dogs administer medications and feed according to schedule
  • Clean and disinfect runs and cages according to AAHA standards
  • Clean and feed/medicate boarding cats and maintain same AAHA cleanliness standards as well
  • Also filled in when needed in grooming to help bathe pets do nail trims and ear cleanings as well as anal gland expressions

Office Manager

ADVERTISING SERVICES
01.2000 - 01.2002
  • Managed small office of 5 employees and 8-10 outside sales reps as well as 5-7 dish installers
  • Payroll for all employees and commission sales reps
  • Data entry of all client accounts to insure proper billing
  • Checking in and out advertising material for sales reps and keeping track of advertising cards
  • Input all dish network sales and called and set up installation
  • Check out of proper dish network equipment to installers
  • Handled all incoming calls for dish network clients about installations and times
  • Made daily deposits of all monies from installations and sales
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

TEXASBUSINESS OPERATIONS CERTIFICATE - Business Operations

EDUCATION CENTER, Houston Texas
10.1993

Various aspects of business, Personnel, Human Resources, Accounting, Client Services

High School Diploma -

LANGHAM CREEK HIGH SCHOOL, Houston, Texas
06.1991

Skills

  • Fortis Business Solutions Trained
  • Word, Excel, VSI, WoofWare, AviMark 10 Key
  • New Hire Training
  • Customer Satisfaction
  • Managing Files and Records
  • Resource Management
  • Supply Ordering
  • Workflow Planning
  • Payroll Administration
  • Managing Medical Practices
  • Electronic Health Records
  • Coaching and Mentoring
  • Facility Inspections
  • Practice Management

Timeline

VICE PRESIDENT OF OPERATIONS - The Corner Vet
10.2023 - Current
PRACTICE MANAGER - THE CORNER VET BELLAIRE
04.2019 - 10.2023
OFFICE MANAGER - JESTER PLAZA VETERINARY CLINIC
08.2017 - 03.2019
ASSISTANT PRINCIPAL SECRETARY SHERIDAN ELEMENTARY - Cy Fair ISD
08.2016 - 08.2017
VOLUNTEER - VOLUNTEER EMERY ELEMENTARY
12.2015 - 06.2016
PRACTICE MANAGER - VCA KELLIWOOD ANIMAL HOSPITAL
07.2002 - 11.2015
Office Manager - ADVERTISING SERVICES
01.2000 - 01.2002
EDUCATION CENTER - TEXASBUSINESS OPERATIONS CERTIFICATE, Business Operations
LANGHAM CREEK HIGH SCHOOL - High School Diploma,
KIMBERLY MCQUEENVPO