Kimberly M. Dowdy
Phoenix
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
23
23
years of professional experience
Work History
Medical Administrative Assistant
Mayo Clinic Health System
01.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed multiple provider calendars, scheduled meetings, processed expenses and travel booking.
Mayo Clinic
06.2021 - Current
- Assisting patients with account and insurance billing information
- Responsible for establishing payment plans, collecting outstanding patient balances
- Assisting with financial assistance
- Assisting with 3rd party collections
- Responsible for obtaining correct insurance, financial and demographic information
- Explaining benefits and insurance billing, deductibles, co-insurance on outstanding claims
- Assisting with prior authorizations, financial clearance, insurance denials and appeals
- Posting patient payments
Banner University Medical Center
02.2018 - 06.2021
- Distributed treatment and procedural information to patients
- Checked patient insurance and collected pre-authorizations from providers
- Worked with operating facilities to schedule procedures on behalf of 5 oral and Maxillofacial surgeons
- Gathered current medical information and reviewed histories to gather details for surgeons
- Called patients to schedule office procedure appointments, consistently double-checking information and availability
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Oral and Maxillofacial surgery office with 5 providers
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system
- Gathered information to file appeals for surgery and office procedure denials and minimized inaccuracies by maintaining accurate records of approvals
- Managed physician calendar, including scheduling patient appointments and procedures
DESERT SPINE NAD SPORTS PHYSICIANS
06.2016 - 10.2017
- Distributed treatment and procedural information to patients
- Checked patient insurance and collected pre-authorizations from providers
- Managed patient check-in and check-out procedures and processed payments
- Called patients to schedule office procedures and new and established patient appointments, consistently double-checking information and availability
- Prepared and sent financial statements to support bookkeeping functions
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Answered 40-50 average daily phone calls to schedule appointments and address patient inquiries
- Managed physician calendar, including scheduling patient appointments and procedures
ARIZONA HEART AND RHYTHEM CENTER
02.2016 - 04.2017
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Completed employee evaluations and created plans to reward or enhance performance
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Created schedule of front office workers
- Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved
- Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the Office Supervisor and Physicians afterwards
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
- Managed daily operations within Cardiology office by supporting continuous delivery of excellent services and care
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
DESERT SPINE AND SCOLIOSIS CENTER
02.2011 - 02.2016
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Interfaced with customers to bring accounts current with suitable repayment plans
- Oversaw disputes resolution and reconciliation for numerous client accounts
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Partnered with cash application team and credit manager on timely and accurate posting of remittances
- Accepted and processed customer payments and applied toward account balances
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of multiple invoices monthly
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Collaborated with others to discuss new growth opportunities
- Demonstrated self-reliance by meeting and exceeding workflow needs
DESERT NEUROSURGERY
02.2002 - 01.2011
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Updated patient financial information to ensure accuracy
- Managed physician calendar, including scheduling patient appointments and procedures
- Updated group medical records and technical library to support smooth office operations
- Gathered information to file appeals for surgery denials and minimized inaccuracies by maintaining accurate records of approvals
- Supervised and trained admitting, billing and collection staff
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Neurosurgery office with 3-5 providers
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Called patients to schedule surgery dates and post op appointments, consistently double-checking information and availability
Education
High School Diploma -
Red Mountain High School
Mesa, AZNo Degree - Front/Back Office Medical Assistant
Pima Medical Institute
Mesa, AZNo Degree - Certified Medical Biller And Coder
Accurate Appeals Billing
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Medical office management
- Interpersonal relationship building
- Healthcare billing
- Medical coding
- Patient scheduling expertise
- Multitasking and organization
- Appointment management
- Schedule management
Timeline
Medical Administrative Assistant
Mayo Clinic Health System
01.2023 - Current
Mayo Clinic
06.2021 - Current
Banner University Medical Center
02.2018 - 06.2021
DESERT SPINE NAD SPORTS PHYSICIANS
06.2016 - 10.2017
ARIZONA HEART AND RHYTHEM CENTER
02.2016 - 04.2017
DESERT SPINE AND SCOLIOSIS CENTER
02.2011 - 02.2016
DESERT NEUROSURGERY
02.2002 - 01.2011
High School Diploma -
Red Mountain High School
No Degree - Front/Back Office Medical Assistant
Pima Medical Institute
No Degree - Certified Medical Biller And Coder
Accurate Appeals Billing
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