Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
14
14
years of professional experience
Work History
Office Manager
CFR, LLC
02.2021 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed vendor relationships
Orders to invoicing complete process.
Maintaining and creating shipping labels and packing list.
Office Manager /Shop Owner
Azzkikr Customs, LLC
05.2015 - 08.2018
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Financial Aid Adviser
Motorcycle Mechanics Institute
09.2010 - 05.2015
Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
Provided financial aid counseling to enrolled and prospective students.
Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
Counseled students and parents about financial aid options and program details.
Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
Communicated with prospective students to illustrate available financial aid opportunities.
Represented financial aid office at group meetings with high school students and parents.
Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Lloyd C Bird
10301 Courthouse Road, Chesterfield Va 23832
06-1988
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Billing
Scheduling and calendar management
Bookkeeping
Document management
Account reconciliation
Credit and collections
Relationship building
Mail handling
Inventory control
Supply management
Documentation and control
Financial reporting
Financial tracking
Report preparation
Event coordination
Meeting planning
Office management software
Vendor engagement
Computer skills
MS office
Professional and courteous
Learning to speak Spanish
I have been in one on one Spanish lesson for twelve months.
Learning basic language for everyday communication.