Reliable Shift Leader with 15 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Hi, I’m
Kimberly Means
Bonifay,FL
Summary
Overview
31
years of professional experience
Work History
Burger King-Eg America
Shift Lead,
09.2021 - 05.2023
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Dairy Queen Grill & Chill
Shift Lead
05.2020 - 10.2021
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
CCC Information Services
Mailroom Clerk
10.2018 - 06.2020
Job overview
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
Spectrum
Housekeeping Attendant
06.2016 - 09.2018
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Burger King
Assistant Manager
11.2010 - 05.2016
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
KFC
General Manager
12.2009 - 11.2011
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Jackson &Hewitt
Income Tax Preparer
01.2005 - 04.2010
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Scheduled appoints for clients,schedule work for employment,and recorded deposit slips. Seasonal work
KFC
Assistant Manager
10.2009 - 12.2009
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Ace Hardware
Order Filler
05.2006 - 04.2009
Job overview
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Church's Chicken
Cashier and Cook
08.2005 - 05.2006
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Ordered and received products and supplies to stock kitchen areas.
Herndon Oil Corp
Cashier
05.2005 - 08.2005
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Burger King
Assistant Manager
08.2004 - 05.2005
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Target
Sales Associate
11.2001 - 08.2004
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Vanity Fair
Seamtress
08.1992 - 08.2002
Job overview
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Baldwin County High SchoolBay Minette, AL
High School Diploma
05.1990
University Overview
Skills
- Operations monitoring
- Safety processes and procedures
- Daily workflows
- Complaint resolution
- Creative problem-solving
- Guest service
Timeline
Shift Lead,
Burger King-Eg America
09.2021 - 05.2023
Shift Lead
Dairy Queen Grill & Chill
05.2020 - 10.2021
Mailroom Clerk
CCC Information Services
10.2018 - 06.2020
Housekeeping Attendant
Spectrum
06.2016 - 09.2018
Assistant Manager
Burger King
11.2010 - 05.2016
General Manager
KFC
12.2009 - 11.2011
Assistant Manager
KFC
10.2009 - 12.2009
Order Filler
Ace Hardware
05.2006 - 04.2009
Cashier and Cook
Church's Chicken
08.2005 - 05.2006
Cashier
Herndon Oil Corp
05.2005 - 08.2005
Income Tax Preparer
Jackson &Hewitt
01.2005 - 04.2010
Assistant Manager
Burger King
08.2004 - 05.2005
Sales Associate
Target
11.2001 - 08.2004
Seamtress
Vanity Fair
08.1992 - 08.2002
Baldwin County High School
High School Diploma
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