Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Meisel

Port Orange

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Account Representative

Jet PT Billing
09.2016 - Current
  • Represented up to four accounts simultaneously, maintaining regular contact, and professional relationships with each.
  • Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
  • Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
  • Investigated and resolved customer inquiries and complaints quickly to resolve billing disputes.
  • Reduced account discrepancies by regularly reviewing customer accounts for accuracy and resolving issues promptly.
  • Processed claims filed through clearinghouse, follow up with insurance companies, customer invoices and payments within established timelines.
  • Monitored outstanding invoices and performed collections duties.

Office Administrator

Meisel Chiropractic Center
08.2006 - 08.2016
  • Coordinated, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper claim filing systems.
  • Conducted initial interviews for office positions, helping to identify candidates aligned with company values.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Maintained confidentiality of sensitive information, adhering to HIPPA policies.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw appointment scheduling, patient billing.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Customer Service Representative

Merchants Bank
07.2011 - 04.2012
  • Responded to customer requests for products, services, and company information, offering excellent support and tailored recommendations on products.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Facilitated smooth account opening processes, making banking more accessible to new customers.

Personal Banker

Wells Fargo
10.2009 - 07.2011
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Office Administrator

Winona Middle School - Key Kids and After School Activities
08.2000 - 10.2009
  • Assisted in preparation and processing of voucher payroll to facilitate prompt staff payments.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Coordinated student registrations and payments for after school activities and afterschool child care.
  • Scheduled staff and activities for after school activities and child care.
  • Worked with Athletic Director to inventory athletic uniforms and hire coaching staff.

Education

North Crawford High School
Gays Mills, WI

Associate of Arts -

Winona State University
Winona, MN

Skills

  • Customer engagement
  • Customer relationship management
  • Client account management
  • Employee onboarding and training
  • Office Management
  • Goal oriented

Timeline

Account Representative

Jet PT Billing
09.2016 - Current

Customer Service Representative

Merchants Bank
07.2011 - 04.2012

Personal Banker

Wells Fargo
10.2009 - 07.2011

Office Administrator

Meisel Chiropractic Center
08.2006 - 08.2016

Office Administrator

Winona Middle School - Key Kids and After School Activities
08.2000 - 10.2009

North Crawford High School

Associate of Arts -

Winona State University

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