Summary
Overview
Work History
Education
Skills
Websites
Timeline
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KIMBERLY MEJIA

New York,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

BDC Representative

Hempstead Ford Lincoln
07.2023 - Current
  • Increased lead generation by conducting thorough market research and targeted outreach efforts.
  • Fostered teamwork within the department by sharing knowledge of best practices among fellow BDC representatives.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Informed customers of promotions to increase sales productivity and volume.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.

Sales Associate

Express Retail
12.2022 - Current
  • Worked to meet or exceed special targets for credit card applications, membership accounts, and specific product promotions.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Solved customer challenges by offering relevant products and services.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Hostess

Jericho Terrace
01.2021 - 12.2022
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Opened and closed seating sections according to volume of guests.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Sales Associate/ Independent Designer

Closets by Design
01.2021 - 05.2021
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Rendered and created designs based on customer needs.
  • Listened to the customer preferences of design
  • Optimized CRM design system to enhance the creative field.
  • Solved customer challenges by offering relevant products and services.
  • Recommended complementary purchases to customers, increasing revenue.
  • Achieved team meetings and built relationships through them.

Education

BA - Fashion Merchandising

LIM College

BA - Communications: Digital Media and Design

CUNY College of Staten Island

Skills

  • Technical: Adobe Photoshop, Adobe Illustrator, Adobe Bridge, Canva, Gmail, Google Drive, Google Chrome, Google Calendar, Google Classroom, Google Docs, Google Slides, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook, CRM Software
  • Computer: MS Office 365 (Excel, Outlook, Word, and PowerPoint), Zoom, Safari, Google (Chrome, Docs, Drive, Calendar, Classroom, and Slides), Adobe (Illustrator, Photoshop, and Bridge)
  • Primary language is English
  • Secondary is Spanish

Timeline

BDC Representative

Hempstead Ford Lincoln
07.2023 - Current

Sales Associate

Express Retail
12.2022 - Current

Hostess

Jericho Terrace
01.2021 - 12.2022

Sales Associate/ Independent Designer

Closets by Design
01.2021 - 05.2021

BA - Fashion Merchandising

LIM College

BA - Communications: Digital Media and Design

CUNY College of Staten Island

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KIMBERLY MEJIA