Kimberly Melendez
Charlotte,NC
Summary
Dependable Clerical Associate III with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
8
8
years of professional experience
Work History
Clerical Associate
Harlem Hospital HHC
New York, NY
09.2019 - 08.2022
- 1. Provides outstanding Customer service by practicing I.C.A.R.E principles with each patient interaction (I=Integrity, C=Compassion, A=Accountability, R= Respect, E=Excellence).
- 2. Maintain professional working relationship with patients, co-workers, clinical team and all other internal and external customers while in-person interactions or via telephone encounters.
- 3. Appropriately open visits using designated registration systems in department of dentistry.
- 4. Answer phones promptly by stating the department name, introducing yourself, and retrieving relevant information to assist the caller; end the call with pleasantry
- 5. On the day of service, verify and update insurance information and eligibility (guarantee, payer etc.) in all registration systems used in the department of dentistry for billing, collection of payment to the hospital and decrease insurance denials from registration errors (i.e. Health-Plex, Dent-Quest, and E-Paces).
- 6. Maintain accurate panel management by updating provider names in Dentrix, at the point of service.
- 7. Immediately redirects uninsured patients or insurance problems to the hospital care Investigator and Metro Plus coordinator.
- 8. Verify patient address and contact information at every point of registration and update appropriately in Dentrix, Epic, and other registration systems used Harlem Hospital Center.
- 9. Ensures visits are completed and ready for closing, addressing issues timely and appropriately.
- 10. Maintains the front desk patient status board by updating Dentrix with real-time patient information of arrival time, registration time, and financial clearances, with a notion to explain delays in registration processes
- 11. At every point of registration, request for insurance card and identification.
- 12. At every dental visit, scan and update into the designated systems used by Harlem Hospital Dept of Dentistry.
- 13. Maintain schedule using Dentrix for new patients.
- 14. Schedule appointments for new patients.
- 15. Confirms appointments for new patients.
- 16. Reschedule new patient appointments.
- 17. Provides patients/staff information regarding upcoming new appointments, when necessary.
- 18. Maintain clean, clutter-free and organized work area.
- 19. Ensures patient information is protected at all times.
- 20. Immediately notifies the director or assistant director of service equipment and software problems that interrupt registration flow.
- 21. Log patient name and telephone number on the call back list.
- 22. Scan and e-mail assigned to staff the call list before noon or by end of your shift.
- 23. Notify the attending in charge of issues concerning follow-up appointment or clinical concerns surrounding treatment. Do not page residents or dental assistants during patient treatment.
- 24. Prepare the clinical documents daily and submit to HIM by the next business day.
- 25. All other duties as assigned within the realms of the New York City Health and Hospitals Corporation.
Dental Assistant
Herman Salcedo DDS
New York, NY
02.2014 - 09.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Associate of Science - Healthcare Administration
Eastern Gateway Community College
Steubenville, OH01.2023
Register Dental Assistant - Dental Assistant
The New York School For Medical And Dental Assistants
Long Island City, NY03.2014
High School Diploma -
Northside High School
Pinetown, NC06.2011
Skills
- Payment Processing
- Business Correspondence
- Opening and Closing Procedures
- Materials Organization
- Microsoft Office
- Data Gathering
- Data Recording
- Clerical Support
- Valid Driver's License
- EPIC EMR
- Data Entry
- Customer Service
- Medical Records Management
- Medicaid Experience
Timeline
Clerical Associate
Harlem Hospital HHC
09.2019 - 08.2022
Dental Assistant
Herman Salcedo DDS
02.2014 - 09.2019
Associate of Science - Healthcare Administration
Eastern Gateway Community College
Register Dental Assistant - Dental Assistant
The New York School For Medical And Dental Assistants
High School Diploma -
Northside High School
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