Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Mencias

Hialeah,FL

Summary

Highly motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Who pays great attention to detail. Flexibility in managing a wide rage of task. Seeks an entry level long-term position with a company, In which strength and abilities can be fully utilized. While coinciding with the company goals and continued growth.

Overview

13
13
years of professional experience

Work History

Cashier

Pizza Hut
01.2020 - 12.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers complete purchases, locate items, and join reward programs
  • Welcomed customers and helped determine their needs
  • Addressed customer needs and made product recommendations to increase sales

Human Resources Specialist

SFM Services Inc.
11.2018 - 09.2019
  • Collaborated with management to build and implement effective, modern employment policies.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Discussed all employment aspects with prospective employees, including expected tasks, compensation and policies, to promote clarity from day one.
  • Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Coordinated implementation of people-related services, policies, and programs through departmental staff.

Office Clerk

ResCare Inc.
03.2014 - 08.2018
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Alerted customers about specific account issues, updates and changes to account information.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

Customer Service Representative

Macy's
10.2010 - 09.2013
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Hialeah High School Adult Education Center
Hialeah, FL
2014

Skills

  • Clerical skills
  • Retail store support
  • Complaint resolution
  • Professional telephone demeanor
  • Quick learner
  • Good listening skills
  • Merchandise restocking
  • Patience and Empathy
  • Strong verbal communication
  • Self-motivated
  • Extremely organized
  • Conflict resolution
  • Team liaison
  • File organization
  • Customer inquiries
  • Attention to Detail

Timeline

Cashier

Pizza Hut
01.2020 - 12.2023

Human Resources Specialist

SFM Services Inc.
11.2018 - 09.2019

Office Clerk

ResCare Inc.
03.2014 - 08.2018

Customer Service Representative

Macy's
10.2010 - 09.2013

High School Diploma -

Hialeah High School Adult Education Center

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Kimberly Mencias