Kimberly Mencias
Hialeah,FL
Summary
Highly motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Who pays great attention to detail. Flexibility in managing a wide rage of task. Seeks an entry level long-term position with a company, In which strength and abilities can be fully utilized. While coinciding with the company goals and continued growth.
Overview
13
13
years of professional experience
Work History
Cashier
Pizza Hut
Hialeah
01.2020 - 12.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers complete purchases, locate items, and join reward programs
- Welcomed customers and helped determine their needs
- Addressed customer needs and made product recommendations to increase sales
Human Resources Specialist
SFM Services Inc.
Hialeah
11.2018 - 09.2019
- Collaborated with management to build and implement effective, modern employment policies.
- Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Discussed all employment aspects with prospective employees, including expected tasks, compensation and policies, to promote clarity from day one.
- Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
Office Clerk
ResCare Inc.
Hialeah
03.2014 - 08.2018
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Alerted customers about specific account issues, updates and changes to account information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Customer Service Representative
Macy's
Hialeah
10.2010 - 09.2013
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Hialeah High School Adult Education Center
Hialeah, FL2014
Skills
- Clerical skills
- Retail store support
- Complaint resolution
- Professional telephone demeanor
- Quick learner
- Good listening skills
- Merchandise restocking
- Patience and Empathy
- Strong verbal communication
- Self-motivated
- Extremely organized
- Conflict resolution
- Team liaison
- File organization
- Customer inquiries
- Attention to Detail
Timeline
Cashier
Pizza Hut
01.2020 - 12.2023
Human Resources Specialist
SFM Services Inc.
11.2018 - 09.2019
Office Clerk
ResCare Inc.
03.2014 - 08.2018
Customer Service Representative
Macy's
10.2010 - 09.2013
High School Diploma -
Hialeah High School Adult Education Center