Kimberly Mendenhall

Assistant Manager/ Freight Manager

Dollar Tree Stores

08.2016 - 07.2021

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Divided and categorized cargo received and redirected shipments in response to customer requests.