Kimberly Merced
Pawtucket
Summary
Certified Pharmacy technician specialist well versed in medication reconciliations and recommendations. Detail-oriented and committed to maintaining highest quality control and patient care standards. An excellent team player with a talent for spotting and resolving discrepancies and errors. Delivers targeted results and manages changes effectively. Care-focused Pharmacy technician specialist accomplished at easing patient anxieties about their medications whilst they’re stay at the hospital. Motivated, driven and fluent in English and Spanish.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist
Lifespan
07.2024 - Current
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Identified potential drug interactions or errors through careful review of medication profiles, enhancing patient safety.
- Provided prompt assistance to healthcare providers, fostering positive relationships between pharmacies and medical teams.
- Assisted customers promptly, addressing inquiries and resolving issues with professionalism.
- Utilized pharmacy software proficiently to input prescription information quickly while maintaining attention to detail.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Phlebotomist
LifeSpan
01.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Pharmacy Technician
CVS Pharmacy
12.2021 - 02.2024
- Counted, measured and compounded medications following standard procedures
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Maintained proper drug storage procedures, registries and records for controlled drugs
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Entered and processed patients' prescriptions into internal system
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients
- Recruited, trained and guided new pharmacy technicians, improving overall performance 90%
Purchasing Assistant
HilcoVision
- Oversaw purchase order shipments by managing deadlines and cancellation dates
- Managed approximately 100-150 orders, emails per day
- Evaluated procurement activities and recommended needed improvements
- Ensured compliance with company procedures and contract requirements
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow
- Accepted and processed supply requests from staff, and placed orders per procedures
- Searched for hard-to-find items and found high-quality, reliable vendors
- Maintained documentation for all purchases
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Bilingual CSR & Receptionist
HilcoVision
03.2022 - Current
- Increased customer satisfaction by resolving Product or Service issues
- Handled 100-150 calls per day to address customer inquiries and concerns
- Worked with healthcare customers like ophthalmologists to understand needs and provide top-rated service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
Quality Assurance Analyst
Adecco
06.2015 - 12.2017
- Evaluate and listen on to different CSR agents' phone calls on all sites from different states in U.S
- Train new CSR agents on things that need to be learned before making calls to shareholders
- Increased and improved knowledge of Proxy01 software and verbal tools by engaging in all available trainings and seminars as well as hosting trainings for new candidates
- Recognize the roles and responsibilities of an outbound/inbound customer service representative for proxy solicitation
- Cast votes and use dispositions accurately for Single and Dupe accounts
- Navigate the Computershare system applications, such as Proxy01 and the communication center Intranet Home Page
- Analyzed calls between shareholders and call center representatives with consistent, thorough approaches
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team
- Created and achieved call quality objectives and met call specifications to cast shareholder votes
- Gathered data on phone call issues and vulnerabilities and reported all findings, including improvement recommendations
- Served as department quality assurance analyst
Assistant Manager/Insider
Dominos Pizza
- Worked for 4 different dominos locations
- Lowell, Ma ; Orlando, Florida ; Norwood, Ma ; Cranston, RI
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored employee performance and developed improvement plans
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Trained team members in successful strategies to meet operational and sales targets
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Submitted reports to senior management to aid in business decision-making and planning
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Prepare requested food items in timely fashion
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
Patient Transport Assistant
Lowell General Hospital - Saints Campus
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to management
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Provided physical support to patients through diverse types of mobility assistance
- Warmly greeted patients and visitors and made each feel welcome
- Maintained excellent attendance record, consistently arriving to work on time
Education
High School Diploma - medical assisting
Greater Lowell Technical High School
Tyngsboro, MA06.2015
Associate of Arts - Phlebotomy
Community College of Rhode Island
Lincoln, RI05.2015
Skills
- PTCB National certification
- Pharmacology training
- Phlebotomy training
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Word
- Purchasing
- Data Entry
- Vendor relations
- Supply Chain Management
- Customer service
- Teamwork
- Collaboration
- Process improvement
- Logistics
- Hematology training
Certification
CPR Certified
Timeline
Pharmacy Technician Specialist
Lifespan
07.2024 - Current
Phlebotomist
LifeSpan
01.2023 - 07.2024
Bilingual CSR & Receptionist
HilcoVision
03.2022 - Current
Pharmacy Technician
CVS Pharmacy
12.2021 - 02.2024
Quality Assurance Analyst
Adecco
06.2015 - 12.2017
High School Diploma - medical assisting
Greater Lowell Technical High School
Associate of Arts - Phlebotomy
Community College of Rhode Island
Purchasing Assistant
HilcoVision
Assistant Manager/Insider
Dominos Pizza
Patient Transport Assistant
Lowell General Hospital - Saints Campus
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