Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Kimberly Meredith

Woodbridge,VA

Summary

Dynamic customer service professional with a proven track record at Harris Teeter, excelling in cash handling and fostering customer loyalty. Recognized for enhancing team collaboration and delivering exceptional service, I leverage strong communication and problem-solving skills to create positive shopping experiences and drive repeat business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Representative

Harris Teeter
06.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Identified and resolved discrepancies and errors in customer accounts.

Extended Day Director

Queen of Apostles School
09.2022 - 06.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.

Extended Day Aide

Arlington County Public Schools
08.2018 - 06.2022
  • Proactively communicated with parents/guardians regarding student progress, updates, and any pertinent information related to the extended day program.
  • Maintained a safe, clean, and organized environment for both students and staff members during extended day hours.
  • Implemented daily check-in/check-out procedures for monitoring student attendance accurately within the extended day program.
  • Promoted creativity among students by introducing various art projects and supplies for independent exploration during free time periods.

Membership Services Representative

NCEA
08.2016 - 06.2020
  • Assisted prospective and established members in person or by telephone.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Maintained strict safety standards facility-wide and with every group.
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Supported new members by facilitating connections with established participants and smooth integration into activities.
  • Cultivated loyal member base through events and promotion of members-only services.
  • Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
  • Contributed to increased membership sales through personalized follow-up with prospective clients after initial contact or facility tour.
  • Maintained up-to-date records on member accounts, facilitating accurate billing and reporting processes.
  • Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
  • Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
  • Streamlined membership database management by implementing an organized system for updating information regularly.
  • Delivered informative presentations during orientation sessions for new members, promoting program offerings and services available.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

English

University of Mary Washington
Fredericksburg, VA
06-1999

Associate of Arts - Arts

Northern Virginia Community College
Woodbridge VA
06-1996

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash handling expertise
  • Staff training
  • Decision making aptitude
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Data entry
  • Credit card processing
  • Basic math
  • Receipt handling
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Solved many conflicts with customers involving money transactions.
  • Successful repeat customers because of empathetic and courtesy.

Certification

AED

Mat Training

CPR

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Music
  • Fashion
  • Interior Design
  • Drawing and Painting
  • Creative Writing

Timeline

Cashier/Customer Service Representative

Harris Teeter
06.2024 - 10.2024

Extended Day Director

Queen of Apostles School
09.2022 - 06.2023

Extended Day Aide

Arlington County Public Schools
08.2018 - 06.2022

Membership Services Representative

NCEA
08.2016 - 06.2020

English

University of Mary Washington

Associate of Arts - Arts

Northern Virginia Community College

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