Kimberly Merritt
Salem,AL
Summary
Enthusiastic and dependable college student pursuing a career as an esthetician, with experience in customer service and hospitality. Former front desk associate at a hotel, where I developed strong communication and multitasking skills, ensuring a seamless guest experience. Currently working in pet care at PetSmart, where I continue to build my ability to manage customer needs with care and professionalism. Eager to bring my organizational skills, positive attitude, and passion for wellness to a front desk position at a spa, where I can contribute to creating a welcoming environment for clients.
Overview
3
3
years of professional experience
Work History
Pet Care
PetSmart
Columbus, GA
01.2025 - Current
- Assisting with pet care tasks such as feeding and walking pets.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Educated clients about proper pet care techniques and preventive healthcare measures.
Front Desk Associate
Fairfield Inn & Suites by Marriot
Opelika, AL
08.2022 - 02.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Life Guard & Swim Instructor
Turner YMCA
Columbus, GA
11.2021 - 07.2022
- Cleaned, brushed and vacuumed pool to keep clean.
- Assisted with swim lessons for guests and members of the facility.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Enforced all safety regulations and posted rules for patrons.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Education
Technical Certificate - Esthetics
Columbus Technical College
Columbus, GA05-2026
High School Diploma -
Central High School
Phenix City, AL05-2023
Skills
- Time management
- Customer service
- Problem solving
- Team collaboration
- Social perceptiveness
- Organizational skills
Timeline
Pet Care
PetSmart
01.2025 - Current
Front Desk Associate
Fairfield Inn & Suites by Marriot
08.2022 - 02.2023
Life Guard & Swim Instructor
Turner YMCA
11.2021 - 07.2022
Technical Certificate - Esthetics
Columbus Technical College
High School Diploma -
Central High School
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