Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly M. Green

Houston,Texas

Summary

Experienced in efficiently coordinating customer service operations to ensure seamless and effective communication between departments and clients. Skilled in problem-solving to promptly address and resolve customer concerns, consistently delivering high levels of satisfaction. Proven track record of implementing process improvements that enhance both customer satisfaction and team performance.

Overview

16
16
years of professional experience

Work History

Lead Customer Service Coordinator

Banfield Pet Hospital
03.2020 - Current
  • The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Supervisor

CVS
10.2018 - 10.2019
  • Handle all customer payment and credit transactions
  • Responsible for the daily balancing and reconciling of cash office account/s
  • Assist the Office Manager and/or General Manager with various clerical duties as needed
  • Perform all basic administrative and other duties as assigned
  • While maintaining the appearance of our front end & work area

Customer Service Assistant Department Head

Krogers Grocery
10.2015 - 02.2018
  • Handle all customer payment and credit transactions
  • Responsible for the daily balancing and reconciling of cash office account/s
  • Assist the Office Manager and/or General Manager with various clerical duties as needed
  • Perform all basic administrative and other duties as assigned
  • While maintaining the appearance of our front end & work area

Receptionist/Shipping & Receiving

Daily Equipment
05.2014 - 10.2014
  • Answering multiple lines with several extensions, meeting and greeting incoming clients, sorting and distributing all mail, data entry, filling, faxing, and all clerical duties assigned
  • While also maintaining all of the Daily Equipment shipping and receiving reports and inventory

Call Center Customer Service/Data Entry

Centralized Showing Svc.
09.2008 - 10.2010
  • Inbound and outbound calls scheduling appointments to show properties
  • Adding and deleting listings to keep system current, and keeping agents information up to date per their real estates licensing

Education

High School Graduate -

Stroman High School

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • PBX Phone System
  • Typing 45 wpm
  • Clear Control Phone
  • Complaint Handling
  • Clerical Support
  • Call flow maximization
  • Payment Processing
  • Call center experience
  • CRM Software

Timeline

Lead Customer Service Coordinator

Banfield Pet Hospital
03.2020 - Current

Supervisor

CVS
10.2018 - 10.2019

Customer Service Assistant Department Head

Krogers Grocery
10.2015 - 02.2018

Receptionist/Shipping & Receiving

Daily Equipment
05.2014 - 10.2014

Call Center Customer Service/Data Entry

Centralized Showing Svc.
09.2008 - 10.2010

High School Graduate -

Stroman High School

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Kimberly M. Green