Kimberly Miller

• Developed strong working relationships with Closing Manager in order to plan and coordinate production schedules and employee responsibilities.
• Built highly efficient scheduling team through ongoing coaching and professional development opportunities, enabling team to schedule up to 300 closings per day.
• Coordinated time-off schedules among employees to ensure adequate staffing levels.
• Participated and spearheaded weekly and monthly meetings between employees, vendors, and other departments.
• Managed and assisted with various projects to improve workflow and efficiency within department.
• Interceded between employees during disagreements and diffused tense situations.

• Communicated requirements and title exception information to clients.
• Developed and maintained relationships with customers, lenders and other third parties.
• Scheduled closing appointments between lenders and borrowers.
• Prepared and reviewed loan documents for accuracy prior to sending them to assigned closing agent for closing.
• Handled post-closing exceptions.

• Programmed pricing and customer updates using SAP.
• Prepared and maintained comprehensive production reports to highlight production developments for management review.
• Gathered and organized materials to support operations.
• Entered data, generated reports, and produced tracking documents.
• Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in sales meetings.
• Collaborated with cross-functional teams to align production plans with customer requirements.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Collected and analyzed business data from various departments using SAP and Salesforce to prepare reports and presentations for management.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Developed and maintained relationships with customers, lenders and other third parties.
• Reviewed completed closing packages for drafting and presentation accuracy.
• Completed and balanced settlement statements.
• Requested wire transfers for lenders.
• Coordinated stacking of loan packages and delivery of packages to lenders.

• Addressed non-conformance issues, pausing production to correct errors.
• Investigated recurring customer complaints, determining source of non-conformance incidences and recommending solutions.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Assisted with quality control audits.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Completed credit reviews sales calls, and collections in role as Account Executive using company underwriting guidelines.
• Maintained cash drawer, payments, document preparation, and office supply orders in role as Sales Assistant.

Worked as a Sales Assistant, Account Executive, Admin for District Manager, and Quality Assurance in my tenure with HSBC/Beneficial Finance.

• Collected and logged client feedback about service experience to identify areas for improvement.
• Informed customers of additional services offered by company to develop opportunities for sales revenue.
• Partnered with Appraisal and Title departments and confirmed fulfillment of client needs.
• Developed marketing plans to build client relations.

Also served as Account Executive and Appraisal Operations Manager withing Lender's Service, Inc.