Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Miller

Fountain Hills,AZ

Summary

Compassionate and results-driven Activity Director with a strong background in developing and managing engaging, person-centered programs for elderly residents in skilled nursing and long-term care settings. Currently leading activities and social services for over 60 residents at Fountain Hills Post Acute, with proven success in conducting psychosocial assessments, coordinating care plans, managing insurance and ALTCS applications, and facilitating interdisciplinary collaboration. Adept at using PointClickCare (PCC) for accurate documentation and care tracking. Committed to enhancing residents’ quality of life through meaningful activities, psychological support, and consistent family communication. Brings a unique blend of healthcare, administrative, and customer service experience, backed by strong critical thinking and time management skills.

Overview

10
10
years of professional experience

Work History

Activities Director & Social Services

Fountain Hills Post Acute
01.2025 - Current
  • Managed activity program and social services for 60+ residents.
  • Conducted and documented activity assessments and Social Determinant of Health evaluations.
  • Performed quarterly BIMS and PHQ9 assessments.
  • Participated in care plan meetings and communicated with families and responsible parties.
  • Oversaw ALTCS applications and tracked status.
  • Resolved insurance issues and coordinated with case managers for long-term care authorizations.
  • Made psychological referrals and coordinated specialty care appointments and transportation.
  • Maintained accurate records using PointClickCare (PCC).
  • Scheduled appointments and addressed resident grievances.
  • Reported monthly at Quality Assurance Performance Improvement (QAPI) meetings.
  • Worked effectively in fast-paced environments.

Driver

Amazon Fulfillment Center
03.2024 - 07.2024
  • Delivered customer orders.
  • Followed all relevant traffic laws and safety regulations.
  • Inspected items for damage and ensured proper labeling.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Order Filler

Walmart Distribution Center
10.2016 - 02.2017
  • Fulfilled bulk store orders using scanners and labeling systems.
  • Replenished picking locations and ensured shipping accuracy.

Assembly Line Associate

Electrolux
06.2015 - 10.2016
  • Assembled stoves, washers, and dryers.
  • Applied safety labels and managed component inventory.
  • Followed PPE and safety guidelines.

Education

Diploma -

Independence High School
Columbus, OH
06.2001

No Degree - Social Work

Liberty University
Lynchburg, VA
01-2027

Skills

  • Activity Programming
  • Social Services Coordination
  • Case Management & Insurance Liaison
  • PointClickCare (PCC)
  • Customer Service
  • Microsoft Office Systems
  • Critical Thinking
  • Time Management
  • Active Listening
  • Conflict Resolution
  • Facility management
  • Event planning
  • Event coordination
  • Group facilitation
  • Senior living experience
  • Family relationship development
  • Resident support
  • Organizational skills
  • Program development
  • Patient evaluations
  • Therapy planning
  • Treatment coordination
  • Teamwork and collaboration

Timeline

Activities Director & Social Services

Fountain Hills Post Acute
01.2025 - Current

Driver

Amazon Fulfillment Center
03.2024 - 07.2024

Order Filler

Walmart Distribution Center
10.2016 - 02.2017

Assembly Line Associate

Electrolux
06.2015 - 10.2016

Diploma -

Independence High School

No Degree - Social Work

Liberty University
Kimberly Miller