Kimberly Miller

FOH Manager

Moersch Hospitality Group

07.2024 - Current

Assisted in daily front-of-house operations, ensuring smooth service flow and customer satisfaction.
Supported staff training sessions on service standards and operational procedures.
Collaborated with kitchen staff to enhance communication and improve order accuracy.
Monitored inventory levels, assisting in stock management to prevent shortages.
Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
Adapted quickly to changing demands during peak hours, ensuring efficient service delivery.
Contributed to scheduling efforts, optimizing staff coverage based on business needs.
Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Promoted upselling strategies among servers, leading to higher average check values per transaction.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.