Kimberly Miller
Boise,USA
Summary
Customer Experience and Child Development Professional with proven ability to enhance customer experience through effective communication and problem-solving. Demonstrated skills in active listening and empathy, leading to increased customer satisfaction ratings. Achievements include improved conflict resolution times and strengthened customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience Senior Associate
Lovevery
Boise, ID
10.2021 - 02.2026
- Guided customers through subscription management, purchase completion, return processing, and clarification of company-related queries to enhance customer satisfaction.
- Provided real-time support through Live Chat to enhance customer experience.
- Work with teammates to provide the best possible experience for Lovevery customers while maintaining the Lovevery voice.
- Collaborated with teammates to provide exceptional support for Lovevery customers, contributing to overall company growth.
- Utilized systems like Zendesk, Stripe, Shopify, and Netsuite to streamline customer interactions and improve service efficiency.
- Maintained the online company resource of all product information.
Substitute Guide
Guidepost Montessori Virtual School
06.2021 - 10.2021
- Executed lesson plans in a virtual classroom, delivering high-quality Montessori instruction to foster student learning.
- Collaborated with Lead Guides to ensure consistent and engaging instruction for students across diverse virtual classrooms.
- Delivered instruction remotely to enhance learning experiences for students.
- Use Zoom and other online platforms to provide instruction and support to the Guidepost Montessori Community.
- Supported team members in task execution to enhance overall instructional effectiveness.
Assistant Teacher
Montessori Academy Parkcenter
Boise, USA
08.2020 - 03.2021
- Planned and delivered lessons for pre-kindergarten students, facilitating independent learning and encouraging engagement.
- Promoted positive behavior among children, enhancing social skills and fostering a supportive classroom environment.
- Supported group time and outdoor play, contributing to emotional, cognitive, and physical development of all children.
- Facilitated transitions, prepared materials, and helped to maintain the learning environment.
- Boise, ID
Lead Teacher
Neighborhood Sprouts Preschool
Boise, USA
08.2019 - 07.2020
- Planned and implemented a curriculum for preschool-age children that supported all areas of development.
- Collaborated with parents to enhance children's skill development both at school and home.
- Applied Montessori philosophy and child development theories to create a nurturing environment fostering a lifelong love of learning.
- Engaged families in discussions about children's developmental milestones and developed tailored plans to support their growth.
- Boise, ID
Nanny
Private Family
Boise, USA
10.2016 - 06.2017
- Ensured the safety and well-being of a nine-month-old child while engaging in age-appropriate activities.
- Prepared and served nutritionally balanced meals tailored to child's developmental stage.
- Delivered daily reports to parents detailing activities, eating, and sleeping patterns, fostering transparent communication.
- Provided and introduced stimulating activities that promoted emotional, physical, and emotional growth.
- Boise, ID
Outreach Lead
Girl Scouts San Diego
San Diego, USA
01.2015 - 05.2016
- Delivered leadership development training focusing on Discover, Connect, and Take Action components to enhance participant skills.
- Facilitated girl-led, hands-on programs promoting courage, confidence, and character development.
- Empowered girls to have confidence in making positive decisions about their health, education and future.
- Developed lesson plans on health, financial literacy, arts and culture, and STEM to engage and educate participants.
- San Diego, CA
Lead Teacher
Montessori Learning Center
San Diego, USA
08.2011 - 07.2014
- Applied the Montessori Curriculum to create daily lesson plans based on the child's individual progress.
- Created an aesthetically pleasing and creative environment using teacher-made materials to enhance student engagement.
- Fostered a culture of empathy, respect, and kindness among students, promoting positive interactions and relationships.
- Collaborated with parents and teachers to cultivate a supportive learning environment tailored to student needs.
- Worked in San Diego, CA, providing educational support to students.
Education
MS - Early Childhood Studies, Administration and Leadership
Walden University
01.2020
BS - Child and Family Development
San Diego State University
San Diego, CA06.2016
Skills
- Proficient in Zendesk, Stripe, Netsuite, and other payment platforms
- Live chat assistance
- Attention to Detail
- Time management
- Team collaboration
- Client relationship management
- Effective communication skills
- Motivated self starter
Certification
• Montessori Teaching Credential- Early Childhood : American Montessori Society
• Positive Discipline Parent Educator: Positive Discipline Association
• Positive Discipline Parent Educator: Positive Discipline Association
References
References available upon request.
Timeline
Customer Experience Senior Associate
Lovevery
10.2021 - 02.2026
Substitute Guide
Guidepost Montessori Virtual School
06.2021 - 10.2021
Assistant Teacher
Montessori Academy Parkcenter
08.2020 - 03.2021
Lead Teacher
Neighborhood Sprouts Preschool
08.2019 - 07.2020
Nanny
Private Family
10.2016 - 06.2017
Outreach Lead
Girl Scouts San Diego
01.2015 - 05.2016
Lead Teacher
Montessori Learning Center
08.2011 - 07.2014
MS - Early Childhood Studies, Administration and Leadership
Walden University
BS - Child and Family Development
San Diego State University