Kimberly Mills
Summary
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Warranty Administrator
Hiab USA
06.2015 - 12.2023
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Collaborated with service technicians to accurately determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Filed warranty claims from the field technicians to the factory for reimbursement.
Customer Service Manager
Green Line Beans
08.2011 - 06.2012
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Account Manager
Emdeon Business Services
09.2008 - 08.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted customers with medical statement errors.
Benefits Administrator - Pension
Dana Corporation
06.1996 - 08.2008
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
- Calculated pension benefits for retirees.
- Developed effective communication materials to educate employees on available benefit options and changes in policies.
- Conducted training workshops for field HR managers on pension benefit updates and administration.
- Reviewed benefits paperwork for accuracy and completeness.
Education
Bachelor of Arts - International Studies
University of Toledo
Toledo, OH08.1987
Skills
- SAP system for Warranty Administration
- Salesforce experience
- Microsoft and Google office applications
- Warranty Claim Processing
- Customer Experience
- Customer Accounts Management
Timeline
Warranty Administrator
Hiab USA
06.2015 - 12.2023
Customer Service Manager
Green Line Beans
08.2011 - 06.2012
Account Manager
Emdeon Business Services
09.2008 - 08.2011
Benefits Administrator - Pension
Dana Corporation
06.1996 - 08.2008
Bachelor of Arts - International Studies
University of Toledo
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