Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Kimberly Miranda

Lakeside,CA

Summary

Seasoned Operations Coordinator with expertise in claims filing. Known for high productivity and task completion. Possess specialized skills in claims analysis, documentation verification, and regulatory compliance ensuring smooth operation flow. Excel in time management, problem-solving, and communication, leveraging these soft skills to effectively manage workloads and facilitate clear interactions with all stakeholders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Phlebotomy Technician

Sharp Healthcare
San Diego, CA
11.2021 - Current
  • Attend to a fast paced clinical lab environment
  • Experience in drawing patients undergoing chemotherapy and illnesses that make veins harder to locate
  • Cover urgent care draws when nursing staff are not able to draw hard stick patients
  • Process pathology samples and send to corresponding reference lab for testing
  • Process pap smears
  • Process blood, urine and stool samples and send to corresponding reference lab
  • Extensive knowledge on all different types of lab tests including blood, urine, stool, culture swabs, group A and group B streps, COVID swabs

Certified Phlebotomy Technician

Quest Diagnostics
San Diego, CA
06.2020 - 09.2021
  • Performed quality venipuncture and skin puncture to obtain blood samples for Laboratory testing in specialties ranging from OB/GYN, general, pediatric and geriatric patients
  • Direct contact with patients and maintained a good relationship of trust and confidence while explaining procedures
  • Explain collection kits and send out procedures to patients
  • Self-directed, with astute judgment, and a high level of accountability.
  • Prepared, processed and stored patient specimens and samples according to departmental procedures using standard technique and equipment
  • Verified patients demographics including personal data, medical history and insurance coverage
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions
  • Work collaboratively with patients and healthcare providers to ensure high quality of service

Operations Coordinator

McGregor & Associates, A Gallagher Company
San Diego, CA
04.2018 - 07.2019
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Worked with CA Schools VEBA Product, eligibility and invoicing
  • Developed and implemented daily operations plans such as delivering routes and strategies
  • Processed claims for Retiree Medical Trusts
  • Processed and verified health insurance eligibility for VEBA members
  • Collaborated with area managers to evaluate needs and optimize operational plans
  • Provided direction and guidance to internal teams in order to achieve targets
  • Ensured compliance with all company standards and procedures
  • Audit all data entry for member eligibility for accuracy
  • On-board new staff
  • Review, red-line, prepare, and maintain operation manuals for the team
  • Acting as a point of contact for escalated issues
  • Responsible for internal processing related to RMT trust activities
  • Responsible for producing or overseeing Trust communication material including managing delivery to trusts
  • Project manage and act as team lead
  • Anticipate issues that may arise during assigned projects
  • Solve complex problems in a timely manner
  • Provide direct support to upper management
  • Continually look for opportunities and make recommendations to improve process, delivery and overall job and client experience
  • Able to use independent judgement; self-starting and self-motivated
  • Strong work ethic and able to work in a fast-paced environment
  • Effective written and verbal English language communication skills

Operations Assistant

McGregor & Associates
San Diego , CA
01.2017 - 03.2018
  • Gathered, organized, and modeled data to assist management in making key decisions
  • Prepared and proofread reports detailing operations activities
  • Built and maintained relationships with outside members and guests
  • Assisted operations manager and supervisor with planning or routing operations and special projects
  • Assisted with day-to-day operations of facility, including scheduling and customer service
  • Worked with support teams to resolve issues with service

Operations Intern

McGregor & Associates
San Diego, CA
01.2014 - 12.2016
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning
  • Proficient in Microsoft Word, Excel and PowerPoint, Outlook
  • Communication with outside members by phone and walk-ins
  • Frequent phone calls

Education

Grossmont College
San Diego

Skills

  • Bilingual- Fluent in Spanish
  • Experienced in Taft Hartley Trusts
  • Process health insurance eligibility for VEBA members all across the board
  • VEBA Knowledge
  • Reconciliation
  • Processing claims for Retiree Medical Trusts
  • Process implementation
  • Ensure eligibility requirements are met
  • Expert in Microsoft Word, Excel, PowerPoint, Outlook
  • Professional phone etiquette
  • Office administration
  • Excellent planner and coordinator
  • Invoice Processing
  • Reliable
  • Deadline driven
  • Strategic decision making
  • Attention to detail
  • Time management
  • Documentation and reporting
  • Can type 85 words per minute
  • Adept with Microsoft and Mac Software
  • Effective verbal and written communication skills
  • Data entry
  • Quality assurance and control
  • Supply ordering
  • Scheduling management

Affiliations

  • I enjoy spending time with loved ones and enjoy all San Diego nature has to offer.

Languages

English
Professional
Spanish
Professional

Certification

  • Certified Phlebotomy Technician

References

References available upon request.

Timeline

Certified Phlebotomy Technician

Sharp Healthcare
11.2021 - Current

Certified Phlebotomy Technician

Quest Diagnostics
06.2020 - 09.2021

Operations Coordinator

McGregor & Associates, A Gallagher Company
04.2018 - 07.2019

Operations Assistant

McGregor & Associates
01.2017 - 03.2018

Operations Intern

McGregor & Associates
01.2014 - 12.2016

Grossmont College

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Kimberly Miranda