Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Mitcham

Euless,TX

Summary

Accomplished Accounts Payable Associate with a high degree of business acumen and professionalism. Strong problem resolution and time management capabilities, Proficiency in general accounting principles, compliance requirements and regulatory standards.

Overview

10
10
years of professional experience

Work History

Accounts Payable Associate

GameStop, Inc.
08.2022 - Current
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Presented audit findings to accounting manager after reviewing results and paperwork, resulting in more then $50,000.00 in credits from vendors.
  • Input financial data and produced reports using Coupa and SAP.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Matched purchase orders to invoices and logged invoices into Coupa.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Guest Care Support Associate

GameStop
02.2015 - 08.2022
  • Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness. Revised the SLA from 72 hours to 12 hours. Saved the company more then $250,000 in related costs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed store marketing requests for 3000+ retail locations.
  • Provided education and resources to associates on marketing materials.


Customer Care Escalations Associate

GameStop, Inc.
07.2014 - 02.2015
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Worked varied hours to meet seasonal and business needs.
  • Contributed to maintaining positive work environment through active participation in team meetings, trainings, and workshops.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High school diploma -

Haltom High School
Haltom City, TX
06.1988

Skills

  • Proficient in Microsoft 365
  • Strong skills in SAP and Coupa
  • Team Player, dedicated to building strong relations with coworkers and laser-focused on achieving goals set before us
  • Strong flexibility/adaptability, overcoming challenges and changes gracefully, taking on new responsibilities with resolve and ambition
  • Statement Review
  • Vendor relationships
  • Expense Reports
  • Vendor invoice processing
  • Audit Support
  • Account Reconciliation

Timeline

Accounts Payable Associate

GameStop, Inc.
08.2022 - Current

Guest Care Support Associate

GameStop
02.2015 - 08.2022

Customer Care Escalations Associate

GameStop, Inc.
07.2014 - 02.2015

High school diploma -

Haltom High School

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Kimberly Mitcham