Kimberly Mitchell
Aurora,Il
Summary
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Luxury Sales Manager
Jared Galleria Of Jewelry
Aurora, IL
06.2023 - Current
- Organized special events such as conferences or training sessions for employees.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Greeted customers and provided excellent customer service.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Assisted in the design of custom jewelry pieces for customers.
- Created window displays that showcased new products.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Provided accurate information about warranties, pricing, policies.
- Engaged in suggestive selling techniques to increase sales volume.
- Resolved customer complaints in a professional manner.
- Monitored security cameras to ensure safety of store assets and personnel.
- Upsold additional services or products to increase revenue opportunities.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
Transaction Coordinator
Redfin
Chicago, IL
01.2022 - 11.2022
- Managed real estate transactions, efficiently communicated with team and scheduled appointments while also handling high volume deals. Utilized organizational skills for filing documentation, maintaining customer relations, and overseeing office management.
- Reviewed and verified all closing documents for accuracy prior to submission.
- Organized and tracked all transactions from contract to close of escrow.
- Was part of company wide lay off
- Coordinated with lenders and their processing teams to ensure timely closings.
- Ordered payoffs, HOA statements and other required documents for closings.
- Updated transaction status in internal databases on a daily basis.
- Resolved post-closing issues promptly after closing date.
- Scheduled inspections and appraisals as needed during the transaction process.
- Provided updates to clients throughout the entire transaction process via email or phone calls.
- Ensured compliance with all state regulations related to real estate transactions.
- Maintained accurate records of all activities within the transaction process in an organized manner.
- Generated client invoices accurately according to company policies and procedures.
- Handled document preparation tasks such as recording deeds, mortgages, releases of liens.
- Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
- Followed up regularly with agents regarding any outstanding items that are needed for closing.
- Processed earnest money deposits in accordance with applicable laws and regulations.
- Worked closely with mortgage brokers and lenders to obtain loan documents required for closing.
- Submitted paperwork electronically through online portals when necessary for faster processing times.
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
Real Estae Broker
Dickerson Team- Compass Real Estate
Naperville, IL
07.2020 - 12.2021
- Maintain and nurture client relationships/leads, assist buyers in finding and purchasing a home.
- get clients pre approved with preferred lenders and assist with getting proper financing.
- working with real estate professionals to close home sales, networking.
- Marketing, making calls, writing contracts for clients, negotiations, training and meetings
- 1099 self employed position
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
Esthetician
Massage Envy
Naperville, IL
07.2013 - 10.2020
- Performing facials skincare treatments on client and perform facials, microdermabrasion services, PCA Chemical Peels
- selling recommended products exceed sales goals, Average monthly skincare retail sales were over $2300/mo
- received Top Facials Honors in 2015 & 2017,
- special events, educate clients on importance of healthy skin, maintain repeat business & grow client base,
- work closely with management to achieve spa goals in Esthetics department, train new estheticians onboarding to company
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Attended continuing education courses related to esthetics industry advancements.
General Manager
Invisible Ink Tattoo Removers
Chicago, IL
11.2017 - 09.2018
- General Manager of two Chicago clinics, selling services for tattoo removal treatment packages, daily responsibilities running clinical operations, handling deposits, transactions and financing applications, weekly regional calls, working with clinical manager to get best results for current clients, working with RMD closely for best patient practices, overcoming objections, follow up calls and networking, networking with outside vendors, promoting business at conventions, marketing strategies
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Medical Esthetician
Burt and Will Plastic Surgery & Limelight Medical Spa
Plainfield, IL
10.2016 - 05.2017
- Recommend and sell products, skin analysis, perform laser treatments, patient follow up, promotional events, facial services, guide patients to optimum skin health, assist doctors with patients, ringing up sales, medical assisting duties
- Performed skin analysis to determine client needs and recommended appropriate treatments.
- Provided clients with post-treatment instructions and education on skincare products.
- Assisted in the development of treatment plans for facial rejuvenation.
- Monitored patient progress during and after treatments.
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures.
- Ensured all equipment was properly sterilized before use.
- Maintained accurate records of client visits and treatments provided.
- Conducted follow up consultations with patients to evaluate results of treatments.
- Collaborated with physicians on cosmetic surgery cases when necessary.
- Dispensed skin care products to clients at the conclusion of their visit.
- Kept abreast of new developments in technology related to medical esthetics.
- Adhered to safety protocols while performing procedures.
Manager/Sales Associate
Zales Jewelers
Warwick, RI
09.1999 - 06.2011
- Handling customer transactions/jewelry repairs, manager/sales associate, achieve monthly sales goals, recruit and train sales associates, create store schedules, coordinate special events and promotions, maintain an energetic and friendly work environment that is profitable, exceeded store Profit and Loss goals
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Esthetician
Elizabeth Arden Red Door Spa
Providence, RI
02.2005 - 10.2007
- Performing facials on Clients in the spa, analyzing skin types of guests, performing Microdermabrasion on clients, applying Glycolic treatments, applying Makeup for clients when needed, recommending products for clients based on skin type, hair removal by waxing
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
Education
Bachelor of Arts - Communication Studies
Aurora University
Aurora, IL11-2024
Associate of General Studies -
College of DuPage
Glen Ellyn, IL05-2020
Master Esthetician - Esthetics
Arthur Angelo School of Cosmetology
Providence, RI03-2005
Some College (No Degree) - Liberal Arts and Sciences
Quinebaug Valley Community College
Danielson, CTSkills
- Business Administration
- Marketing
- Operations Management
- Performance Management
- Policy Implementation
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and written communication
- Salesforce Management
- Sales management
- Budget Control
- Staff Training and Development
- Staff Management
- Time Management
- Sales Techniques
- Negotiation
- Lead Generation
- Schedule Preparation
- Cross-Functional Teamwork
- Brand Management
- Performance Evaluations
- Complex Problem-Solving
- Key Performance Indicators
Awards
- Top Facial performer January 2015 & 2016 Massage Envy
- Zales Top Performance Award December 2001 ~ #1 in the region for Sales Increase
- Zales Inventory "500 Club"
- Zales Jewelers Fiscal year 5th Highest Percentage Increase
- Zales #1 ESA Sales November 2002
- Certified in the "Look Good feel Better" program with the AMERICAN CANCER SOCIETY 2004
References
References available upon request
Timeline
Luxury Sales Manager
Jared Galleria Of Jewelry
06.2023 - Current
Transaction Coordinator
Redfin
01.2022 - 11.2022
Real Estae Broker
Dickerson Team- Compass Real Estate
07.2020 - 12.2021
General Manager
Invisible Ink Tattoo Removers
11.2017 - 09.2018
Medical Esthetician
Burt and Will Plastic Surgery & Limelight Medical Spa
10.2016 - 05.2017
Esthetician
Massage Envy
07.2013 - 10.2020
Esthetician
Elizabeth Arden Red Door Spa
02.2005 - 10.2007
Manager/Sales Associate
Zales Jewelers
09.1999 - 06.2011
Bachelor of Arts - Communication Studies
Aurora University
Associate of General Studies -
College of DuPage
Master Esthetician - Esthetics
Arthur Angelo School of Cosmetology
Some College (No Degree) - Liberal Arts and Sciences
Quinebaug Valley Community College
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