Kimberly Mitchell
Kenosha,WI
Summary
Customer service-oriented Scheduler Manager with a robust background in healthcare, employee relations, and administrative support. Skilled in creating efficient workflows, managing staff schedules, and ensuring compliance with healthcare regulations. Known for strong communication skills, attention to detail, and commitment to maintaining patient privacy and confidentiality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Coach /Consultant Physiotherapist
Revive & Thrive Coachcounsel
Chicago, IL
12.2024 - Current
- Analyzed assessment data to inform decision-making for coaching plans.
- Developed individualized coaching plans based on client needs and goals.
- Maintained accurate records of client interactions and action items from each session.
- Monitored client progress and adjusted coaching strategies as necessary.
- Collaborated with psychologists and counselors to offer comprehensive services.
- Facilitated group workshops on goal setting, personal development, and team building.
- Motivated clients through positive reinforcement, enhancing self-confidence and performance.
- Researched current coaching trends to ensure alignment with best practices.
Scheduler Manager
Therapy Clinic
Libertyville, IL
06.2025 - 11.2025
- Managed scheduling for four therapy specialties, including Autism, Occupational, Speech, Physical, and Reiki Therapy.
- Coordinated schedules for over five employees across various locations to ensure seamless operations.
- Utilized Central Systems Scheduling software to optimize resource allocation and therapist availability.
- Communicated with clients, therapists, and staff to adapt schedules to patient needs and clinic capacity.
Employee Relations Coordinator
Capri Communities
Grafton, WI
10.2021 - 01.2025
- Created and managed campus schedules in OnShift while adhering to budget constraints and staffing needs.
- Oversaw time and attendance management, including shift pickups and retention program implementation.
- Coordinated recruitment processes, onboarding, and new hire orientation to ensure HR compliance.
- Provided employee relations support to executive leadership and coordinated training for continued compliance.
Chart Specialist, Auditor, Site Supervisor
Ciox Health
Phoenix, AZ
08.2017 - 01.2023
- Supervised a team of 5 representatives in managing chart retrievals for major insurance companies.
- Conducted detailed audits to ensure HIPAA and HEDIS compliance, preparing comprehensive reports.
- Performed periodic audits of physical medical records for accuracy and legal compliance.
- Maintained organized filing systems for efficient patient chart retrieval.
- Verified data entry accuracy by comparing source documents with entered data.
- Assessed necessary changes to comply with legal standards and company policies.
- Trained new employees in proper recordkeeping techniques to enhance team performance.
- Assisted providers in locating missing or incomplete documentation within charts.
Scheduler Manager
CVS Caremark
Mount Prospect, IL
05.2017 - 12.2017
- Processed specialty medication orders and documented patient interactions
- Verified insurance coverage and facilitated benefit coordination for prescription orders
Fulfillment Associate
Amazon Sortation Center
Kenosha, WI
09.2015 - 03.2017
- Processed, packaged, and shipped orders while managing stock organization and product quality inspections.
- Loaded items onto pallets and containers for shipment to ensure timely delivery.
- Communicated order status updates effectively with various departments to maintain transparency.
- Collaborated with team members to enhance workflow efficiency throughout shifts.
- Executed daily cycle counts to support inventory control processes.
- Responded promptly to customer inquiries via phone and email, ensuring professionalism.
- Maintained warehouse cleanliness by sweeping, dusting, and organizing shelves.
Reservation Sales Agent
Hilton Hotels
Carrollton, TX
09.2010 - 08.2013
Documentation Specialist / Assistant Social Worker Supervisor
United Hospital System Inc
Pleasant Prairie, WI
01.2007 - 05.2011
- Developed policies for maintenance, storage, retrieval, archiving, and destruction of medical records.
- Coordinated with healthcare providers to ensure timely completion of medical records documentation.
- Participated in meetings with stakeholders regarding proposed changes to patient information management policies.
- Collaborated with clinical staff to enhance accuracy and timeliness of electronic health record documentation.
- Monitored trends in medical coding practices and implemented necessary adjustments.
- Conducted audits of medical records to verify accuracy and completeness.
- Reviewed outside agency requests for access to confidential patient information for legal compliance.
- Managed release of protected health information in response to subpoenas or court orders.
Medical Records Supervisor
Sports Physical Therapy
Kenosha, WI
02.2003 - 07.2006
Medical Records Correspondent
Aurora Healthcare Clinic
Pleasant Prairie, WI
01.2003 - 12.2004
Education
Associate of Science - Management
Ultimate Medical Academy
01.2016
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- EHR/EMR Systems: Greenway, Epic
- Medical Billing & Coding (ICD-10, CPT Coding)
- Human Resources Management & Employee Relations
- HEDIS Compliance & Documentation Review
- Insurance Verification & Workers' Compensation
- Typing Speed: 60 WPM
Certification
- First Aid Certification
- CPR Certification
- Pharmacy Technician License (Valid until 06/2025)
- Social Work License
- Certified Notary Public
- Driver's License
Corequalifications
Staff Scheduling, Leadership, Employee Relations, Medical Terminology, HIPAA Compliance, EHR/EMR Systems (Greenway, Epic), Payroll, Accounting, Human Resources, Documentation Review, Multi-Line Phone Systems, Insurance Verification, Prescription Management, Appointment Scheduling, Charting
Timeline
Scheduler Manager
Therapy Clinic
06.2025 - 11.2025
Certified Coach /Consultant Physiotherapist
Revive & Thrive Coachcounsel
12.2024 - Current
Employee Relations Coordinator
Capri Communities
10.2021 - 01.2025
Chart Specialist, Auditor, Site Supervisor
Ciox Health
08.2017 - 01.2023
Scheduler Manager
CVS Caremark
05.2017 - 12.2017
Fulfillment Associate
Amazon Sortation Center
09.2015 - 03.2017
Reservation Sales Agent
Hilton Hotels
09.2010 - 08.2013
Documentation Specialist / Assistant Social Worker Supervisor
United Hospital System Inc
01.2007 - 05.2011
Medical Records Supervisor
Sports Physical Therapy
02.2003 - 07.2006
Medical Records Correspondent
Aurora Healthcare Clinic
01.2003 - 12.2004
Associate of Science - Management
Ultimate Medical Academy
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