Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

KIMBERLY M JACKSON

Vestavia Hills,Alabama

Summary

Healthcare professional with strong expertise in patient care coordination, health education, and administrative support. Adept at collaborating with multidisciplinary teams to implement effective health programs and ensure seamless service delivery. Reliable and adaptable, known for strong communication skills, empathy, and ability to manage changing priorities efficiently. Proficient in electronic health records, patient scheduling, and compliance with healthcare regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Specialist

ModivCare
03.2024 - 03.2025
  • Handles various inquiries from Medicare and Medicaid patients on inbound calls, while offering accurate solutions in a timely manner.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination of 80 or more calls insuring healthcare transportation needs were met.
  • Corresponds with healthcare specialists, providing updated health scheduling need to assist patients with requests and resolve concerns
  • Efficiently uses 8 multiple computer-based systems and resources to educate and provide sufficient resolutions as needed.
  • Accurately notes each patients interaction in a timely and streamlined manner.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.

Healthcare Service Professional

MDLive
03.2022 - 03.2024
  • Assisted approximately 80 inbound callers with healthcare account registration to schedule consultation with virtual providers,
  • Accurately maintained HIPPA standards for protecting sensitive patient health information.
  • Offered benefits for registering and seeking healthcare needs from virtual healthcare companies and providers.
  • Exhausted appropriate measures through insurance and appropriately applied payments to secure medical care.
  • Correspond with nurses, insurance companies, and pharmacies to address any payment, medication or treatment concerns.
  • Effectively navigated multiple computer systems to accurately notate interactions in a timely manner.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.

Virtual ESL Teacher

VIPKID
02.2017 - 03.2022
  • Supported language development for over 500 non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
  • Facilitated a supportive learning environment that catered to different learning styles and levels of learning.
  • Exhibited rich body language through creative play and teaching materials to maintain students' interest.
  • Administered written and vocal assessments for the purpose of evaluating students mastery level.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance.

Education

Bachelor of Science Degree - Education

Alabama State University
Montgomery, AL

Skills

  • Computer Proficiency
  • Microsoft Products
  • Productivity software
  • Operating systems
  • Presentation software
  • Communication tools
  • Database management
  • Medical terminology
  • Account maintenance
  • Payment management
  • Problem-solving skills
  • Calm and professional under pressure
  • Active listening
  • Continuous improvement

Certification

  • Medicare Parts C and D General Compliance Training
  • Combating Medicare Parts C and D Fraud, Waste, and Abuse Training

LANGUAGES

English

Timeline

Member Service Specialist

ModivCare
03.2024 - 03.2025

Healthcare Service Professional

MDLive
03.2022 - 03.2024

Virtual ESL Teacher

VIPKID
02.2017 - 03.2022

Bachelor of Science Degree - Education

Alabama State University

Similar Profiles

CREATE PROFILE