Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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KIMBERLY M. MERTZ

Leominster,MA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
08.2022 - Current
  • Supervised 13 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Collected co-payments or full payments from customers.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reviewed and verified customer information and insurance provider information.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Replens team member

Michael’s
08.2019 - 09.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Library Assistant

Backstage Library Works
04.2019 - 05.2019
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Monitored library environments to maintain safe, hazard-free settings.

Gatekeeper and Concession

Leominster State Pool
06.2018 - 08.2018
  • Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
  • Streamlined the guest check-in process to ensure quick and efficient service for visitors.
  • Disbursed and recorded appropriate gate passes.
  • Collected payments, processed transactions and updated relevant records.

Intern

Lakes Region Mental Health Center
01.2018 - 05.2018
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

CNA

Keystone Nursing Home
02.2015 - 05.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.

Crew Trainer

McDonald’s
09.2013 - 02.2015
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.

Education

Bachelor of Science - Mathematics

Southern New Hampshire
12.2026

Southern New Hampshire
12.2025

Associates of Business Admin Career-Accounting -

Mount Wachusett Community College
Garden, MA
12.2022

Master of Science - Counseling Clinical Mental Health

Fitchburg State University
Fitchburg, MA
11.2020

Bachelor of Science - Psychology-Mental Health

Plymouth State University
Plymouth, NH
05.2019

Skills

  • Customer and Personal Service
  • Law and Government
  • Microsoft Excel
  • Microsoft Word
  • Oral Comprehension
  • Public Safety and Security
  • Time Management
  • Problem-solving skills
  • Inventory management

Accomplishments

  • Achieved Employee of the Month by completing all tasks with accuracy and efficiency.

References

  • Kevin Christie, Pharmacist, 978-760-2910
  • Cassie Celona, Replens Manager, 978-870-9057
  • Margaret Kuettner, Teacher’s Aide, Fallbrook Elementary School, m_kuettner@comcast.net, 978-365-6642, 508-826-4946

Timeline

Lead Pharmacy Technician

CVS Pharmacy
08.2022 - Current

Replens team member

Michael’s
08.2019 - 09.2020

Library Assistant

Backstage Library Works
04.2019 - 05.2019

Gatekeeper and Concession

Leominster State Pool
06.2018 - 08.2018

Intern

Lakes Region Mental Health Center
01.2018 - 05.2018

CNA

Keystone Nursing Home
02.2015 - 05.2015

Crew Trainer

McDonald’s
09.2013 - 02.2015

Master of Science - Counseling Clinical Mental Health

Fitchburg State University

Bachelor of Science - Mathematics

Southern New Hampshire

Southern New Hampshire

Associates of Business Admin Career-Accounting -

Mount Wachusett Community College

Bachelor of Science - Psychology-Mental Health

Plymouth State University

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