Kimberly M. Murray
Ontario,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Senior Client Service Associate
California Bank & Trust
01.2008 - Current
- Perform opening and closing procedures on a daily basis
- Perform daily job duties such as balancing the ATM, night drop, reviewing daily reports, preparing outgoing and incoming shipments, processing customer transactions, assisting with teller approvals, certifications, etc
- Assist customers with resolving issues on their accounts
- Open new accounts for new and existing customers, while cross-selling multiple products and adhering to the banks policies and procedures
- Help lead branch contests to ensure deposit and loan goals are met
- Perform advanced clerical duties on a daily basis
- Provide training for new employees to the branch
- Provide overrides and approvals for CSA's
Assistant Operations Manager
Southern California National Bank, in organization
01.2007 - 01.2007
- Assisted with asset management and security issues
- Organized and certified all keys for the bank
- Ordered all supplies for the office
- Assisted in preparing New Accounts policies and procedures
- Worked with many different vendors such as Granite Payment Alliance, Walter Klowers and American Express on setting up the bank to do business with them
Assistant Customer Service Manager
Bank Of Orange County a division of Placer Sierra Bank
01.2001 - 01.2007
- Maintained strong relationships and communication with clients to ensure their banking needs were being met
- Guide team to ensure that sales goals were met, if not surpassed
- Directed meetings to provide updates on new policies and procedures, also on new sales promotions
- Provide leadership and guidance to employees
- Performed daily duties, which consisted of buying and selling cash to the vault, balancing the vault, balancing ATM, processing night drop, reviewing reports, certifications, ect.
- Opening new accounts for personal and business customers, along with reviewing all new accounts opened by others
Skills
- Communication skills
- Building realtionships
- Customer satisfaction
- Conflict resolution
- Product and service solutions
- Product promotion
- Documentation skills
- Computer profiencey
Timeline
Senior Client Service Associate
California Bank & Trust
01.2008 - Current
Assistant Operations Manager
Southern California National Bank, in organization
01.2007 - 01.2007
Assistant Customer Service Manager
Bank Of Orange County a division of Placer Sierra Bank
01.2001 - 01.2007
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