Kimberly M. Novak
PROJECT MANAGER
Irving,TX
Summary
Seeking a role as a Project Manager where I can apply my proven ability in leading cross-functional teams and delivering high-impact projects to drive organizational success.
Dynamic, results-driven Project Manager with over 15 years of experience in office coordination, administration, project management, and data analysis. Recognized for exceptional organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Proven track record in leading cross-functional teams to deliver projects on time and within budget. Adept at identifying process improvements to enhance efficiency and productivity. Experienced in managing stakeholder relationships, coordinating complex schedules, and navigating cross-departmental communication. Possess a strong aptitude for resolving challenges, optimizing workflows, and aligning project goals with broader business strategies.
Overview
16
16
years of professional experience
1989
1989
years of post-secondary education
Work History
PROJECT MANAGER/CENTER ENGINEER
Dexian/Verizon
09.2023 - Current
- Leverage keen technical acumen and organizational skills to guide nationwide deployment of network solutions across data, voice/VOIP, video, and data center technologies.
- Empower cross-functional project teams with strong leadership, transparent communication, and clear goals to drive on-time project delivery in line with client requirements.
- Steer diverse project initiatives from concept through completion, expertly navigating the full project lifecycle with responsibility for scheduling, cost optimization, and stakeholder engagement.
- Build strong relationships with internal and external customers, communicating effectively at all operational levels, including with C-Suite leadership, to position the company as a trusted partner.
- Translate complex technical information into easy-to-understand language, anticipating questions and presenting clear value propositions aligned with clients’ needs and goals.
- Excel as the primary interface for vendors and internal teams, negotiating project milestones, conducting site surveys, and leading post-installation audits.
- Utilize Verizon’s systems (CCP, SAP, ERP, CANVAS) to create detailed and accurate technical documentation, adhering closely to proposed budgets and schedules.
PROJECT MANAGER
ITC/VERIZON
02.2022 - 09.2023
- Facilitated seamless collaboration between cross-functional teams and acted as the primary liaison for all project communications and customer escalations, bolstering client satisfaction.
- Directed complex project programs across diverse markets, including WDC—one of the highest revenue-producing markets—as well as FL, IN, NE, AL, and TN.
- Orchestrated internal initiatives to improve workflows, including the real-time monitoring of SAP Material Sales Orders and Purchase Orders to enhance tracking and efficiency.
- Cultivated a team-oriented culture by leading virtual events and team-building exercises designed to strengthen internal collaboration and communication.
- Consolidated team efforts to identify and address time management inefficiencies, resulting in improved productivity and project turnaround.
- Championed a proactive project management approach, regularly assessing risks and adapting strategies to maintain alignment with client expectations and timelines.
- Led high-revenue BAU Network Implementation projects for clients including TikTok, Walmart, Facebook, NFL, and Caesars Entertainment Inc., ensuring alignment with strategic objectives and timely completion.
- Developed and implemented a Master Milestone level contact sheet, streamlining communication and project tracking across distributed teams.
PROJECT COORDINATOR
NextGen/Verizon
08.2021 - 01.2022
- Coordinated the execution of BAU Network Implementation projects valued at $11 million USD monthly, collaborating with delivery teams to ensure network capacity circuit installations met quality standards.
- Served as a key liaison between customer-facing teams and project managers, enhancing transparency and accelerating issue resolution during the installation cycle.
- Tracked and monitored local and Long Distance Capacity Creation Requests (CCR’s) using the Capacity Creation Tool, ensuring projects were initiated, processed, and delivered within established SLAs.
- Produced comprehensive daily and ad hoc reports highlighting progress, completion percentages, and project status to facilitate data-driven decision-making.
- Proposed and implemented process enhancements that increased team efficiency and the ability to consistently meet or exceed performance metrics.
- Scheduled and updated center-wide pre-planned off-line activities, ensuring minimal disruption to service delivery and project timelines.
- Aided project managers with CCR progression and issue resolution, reinforcing project timelines and client satisfaction.
- Unified cross-functional efforts by collaborating closely with stakeholders to ensure customer delivery dates were achieved consistently.
OFFICE MANAGER
Calcot, Ltd
01.2019 - 08.2021
- Directed office and project operations for warehouse facilities across Arizona, California, and Texas, ensuring consistency in workflow and compliance across locations.
- Controlled and monitored annual budgets, permit acquisitions, and progressive billing, maintaining financial accuracy and vendor accountability.
- Coordinated with Operations, Sourcing, Traffic, and Accounting departments to analyze project risks and develop responsive mitigation strategies for on-time delivery.
- Drafted and organized documentation and correspondence for union negotiations affecting three distinct plant operations.
- Administered lease agreements and distributed monthly contract invoices, maintaining clear financial and legal records for audit readiness.
- Delivered monthly executive-level revenue presentations tailored for senior leadership including the President, Vice President, and CFO.
- Processed operational reports in SAP on a daily, monthly, and quarterly basis, ensuring timely and accurate data flow to key stakeholders.
- Supported peak season operations by assisting in cotton and wool shipments, including SAP transactions for scaling, transfers, delivery orders, and Bill of Lading generation.
PROJECT MANAGER
Nokia
11.2017 - 10.2018
- Spearheaded Nokia's Central Texas AirScale deployment, overseeing the installation of 3,752 sites and contributing $15.5 million in revenue, plus an additional $2.5 million in scope upsell.
- Engineered project schedules and monitored milestone progress, resulting in 99% completion six months ahead of deadline.
- Evaluated data discrepancies in operational systems, leading initiatives to correct and prevent data quality issues in collaboration with OPS Management.
- Disseminated weekly project reports to senior leadership and clients, detailing accomplishments, project risks, timelines, and strategic actions.
- Administered and maintained project SharePoint repositories, ensuring up-to-date documentation and access control.
- Fostered innovation through collaboration with Logistics, Sales, Engineering, and Technical Support teams to design and implement workflow improvements.
- Moderated weekly meetings with internal teams and customers, driving alignment on deliverables, roadmaps, and open action items.
- Owned end-to-end project oversight from inception to closeout, incorporating cross-functional collaboration and continuous stakeholder engagement.
ADMINISTRATIVE ASSISTANT
DPSI
04.2016 - 11.2016
- Organized and dispatched contractual and planning documents for Engineering, Construction, and Inspection departments, enhancing project execution and regulatory compliance.
- Analyzed project documents and managed digital storage, promoting streamlined retrieval and audit readiness throughout the project lifecycle.
- Facilitated logistics for internal and external meetings and presentations, ensuring materials were prepared and available in advance.
DATA INTEGRITY ANALYST
Chevron Corp
04.2014 - 12.2015
PROJECT COORDINATOR
CommWorld of Kern County
11.2009 - 11.2013
Education
Sonoma Valley High School
Sonoma, CASkills
- Customer Relationship Management
- Cross-Functional Team Leadership
- SAP
- Microsoft Office
- Risk Assessment
- Mitigation
- Project Planning
- Execution
- Stakeholder Communication
- Data Analysis
- Reporting
- Vendor Management
- Process Improvement
- Budget Management
- Time Management
- Quality Assurance
- NSap
- CCP
- Sales Force
- IMPO
- RITC Dispatch Scheduler
- WR Viewer
- COA Dispatching
- Gmail
- Slack
- BlueJeans
- QuickBooks
Additional Information - Technical Proficiencies
- SAP
- NSap
- CCP (Capacity Creation Process)
- Sales Force
- IMPO (Implementation Project Management)
- RITC Dispatch Scheduler
- WR Viewer / COA Dispatching
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Gmail
- Slack
- BlueJeans
- QuickBooks
Professional Positioning Statement
Seeking a role as a Project Manager where I can apply my proven ability in leading cross-functional teams and delivering high-impact projects to drive organizational success.
Timeline
PROJECT MANAGER/CENTER ENGINEER
Dexian/Verizon
09.2023 - Current
PROJECT MANAGER
ITC/VERIZON
02.2022 - 09.2023
PROJECT COORDINATOR
NextGen/Verizon
08.2021 - 01.2022
OFFICE MANAGER
Calcot, Ltd
01.2019 - 08.2021
PROJECT MANAGER
Nokia
11.2017 - 10.2018
ADMINISTRATIVE ASSISTANT
DPSI
04.2016 - 11.2016
DATA INTEGRITY ANALYST
Chevron Corp
04.2014 - 12.2015
PROJECT COORDINATOR
CommWorld of Kern County
11.2009 - 11.2013
Sonoma Valley High School