Kimberly Modjeski
Highland,IN
Summary
Dynamic and detail-oriented professional with a proven ability to manage multiple tasks efficiently in fast-paced environments. Extensive experience in customer service, dedicated to delivering exceptional support and fostering positive client relationships. Strong problem-solving skills and a proactive approach are leveraged in challenging and rewarding roles. Committed to contributing to team success while continuously seeking opportunities for personal and professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Indiana Farm Bureau Insurance
12.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Career Advisor
WorkOne
07.2023 - 11.2023
- Connect clients with jobs or training using Indiana Career Connect.
- Help clients with resume writing.
- Help at the customer service desk with login for unemployment using Uplink and ID ME.
- Answered phones and transferred the calls to the appropriate person.
Preschool Teacher
Generation Next Preschool
08.2012 - 07.2023
- Taught children, ages 3-5, basic skills such as identifying colors, shapes, numbers, and letters.
- Communicated with parents regularly to update them on their child’s progress.
- Processed monthly tuition payments and handled the deposits.
- Answered phones.
- Gave tours of the school and explained curriculum.
Education
High School -
Highland High School
Highland, IN01.1993
Skills
- Skilled in teamwork
- Proficient in resolving disputes
- Experienced with Microsoft Office applications
- Effective multitasking
- Effective problem resolution
- Payment processing
- Data entry
- Customer relationship management (CRM)
- CRM software
Certification
- Property and Casualty License - June 2024
Timeline
Customer Support Specialist
Indiana Farm Bureau Insurance
12.2023 - Current
Career Advisor
WorkOne
07.2023 - 11.2023
Preschool Teacher
Generation Next Preschool
08.2012 - 07.2023
High School -
Highland High School
Similar Profiles
Melinda FinleyMelinda Finley
Administrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau InsuranceAdministrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau Insurance
Courtney KaneCourtney Kane
Field Operator Associate Customer Experience at Indiana Farm Bureau InsuranceField Operator Associate Customer Experience at Indiana Farm Bureau Insurance
Brandae StatelerBrandae Stateler
Agent at Indiana Farm Bureau InsuranceAgent at Indiana Farm Bureau Insurance
Ashley BarathAshley Barath
Wholesale Account Manager at Nakamol DesignsWholesale Account Manager at Nakamol Designs
Emma ChavezEmma Chavez
Sales Associate at CosmoProfSales Associate at CosmoProf