Kimberly Montague
Columbia,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Auditor
Veterans United Home Loans
Columbia, MO
08.2020 - 01.2024
- Maintained confidentiality of company information obtained in audit assignments.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Reviewed client documentation including contracts, invoices, bank statements.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Ensured timely completion of all assigned tasks within set deadlines.
Warehouse Manager
Aqueous Vapor
Columbia, MO
12.2018 - 08.2020
- Directed investigations to verify and resolve customer or shipper complaints.
- Prepared inventory for shipment by attaching tags and labels.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Resolved customer complaints related to product quality or delivery issues.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Communicated regularly with other departments regarding supply chain activities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Sales Manager
Aqueous Vapor
Columbia, MO
05.2015 - 12.2018
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Maintained accurate records of all transactions between customers and company representatives.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Administration
Columbia College
Columbia, MO12-2016
Skills
- Compliance Standards
- Issue Resolution
- Internal Auditing
- Quality Assurance
- Operations Management
- Product Management
- Staff Management
References
References available upon request.
Timeline
Auditor
Veterans United Home Loans
08.2020 - 01.2024
Warehouse Manager
Aqueous Vapor
12.2018 - 08.2020
Sales Manager
Aqueous Vapor
05.2015 - 12.2018
Bachelor of Science - Business Administration
Columbia College
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