Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Montes

Ocala,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and compassionate asset, bringing passionate, top-notch skills working with the public and team members.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

DSP Connections
06.2022 - 12.2023
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Personal Support Professional

Cornerstone Valley
03.2022 - 11.2022
  • Enhanced client well-being by providing personal care and support tailored to individual needs.
  • Facilitated daily living activities for clients, enabling greater independence and improved quality of life.
  • Collaborated with multidisciplinary teams to develop customized care plans addressing specific client requirements.
  • Maintained accurate and up-to-date documentation, ensuring compliance with state regulations and agency policies.
  • Assisted clients in managing medications, contributing to better health outcomes.
  • Provided transportation services for clients, enabling them to attend appointments and participate in community events.
  • Implemented behavior modification strategies to address challenging client behaviors, resulting in a more stable environment.
  • Trained new staff members on agency procedures and best practices in personal support services delivery.

Customer Service Cashier

Lifesource Natural Foods
02.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.

Customer Service Cashier

Walery's Premium Pizza
06.2019 - 12.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Central High School
Independence, OR
06.2020

Skills

  • ADL support
  • Guest Services
  • Cash Handling
  • Appointment Scheduling
  • Behavioral Management
  • Customer Complaint Resolution
  • Progress Documentation
  • State regulations knowledge
  • Emergency Response
  • Health and safety requirements

Timeline

Direct Support Professional

DSP Connections
06.2022 - 12.2023

Personal Support Professional

Cornerstone Valley
03.2022 - 11.2022

Customer Service Cashier

Lifesource Natural Foods
02.2021 - 03.2022

Customer Service Cashier

Walery's Premium Pizza
06.2019 - 12.2020

High School Diploma -

Central High School

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Kimberly Montes