Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
GeneralManager

Kimberly Montoya-Vela

Assistant Manager
Albuquerque,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated music student interested in applying excellent communication and creative problem-solving skills to a customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Weck's
Albuquerque, NM
01.2018 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Recruited and trained new employees to meet job requirements.
  • Identified needs of customers promptly and efficiently.
  • Compiled reports based on gathered information, such as Sales and Labor.
  • Assisted employees in all other positions. ( Servers, cooks, bussers, and cashiers)

Children's Coordinator

Wings For LIFE International
Albuquerque, NM
05.2023 - 10.2023
  • Planned and lead activities for children of ages 6-14 in a creative and educational manner.
  • Completed day-to-day duties accurately and efficiently. Like setting up tables and chairs for the weekly dinner/meeting.
  • Maintained updated knowledge about the organization through continuing education and advanced training.

Cook

Los Cuates
Albuquerque, NM
04.2017 - 02.2018
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cashier

Rudy's Country Store And BBQ
Albuquerque, NM
08.2015 - 04.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Trained new employees on company policies, money handling, and cleanliness.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier/Cook Shift Leader

Wendys Fast Food
Albuquerque, NM
01.2014 - 07.2015
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared and served various food items in fast-paced stressful environment.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Education

Early Childhood Development -

CNM
Albuquerque, NM
11-2026

Master of Arts - Trumpet

New Mexico School of Music
Albuquerque, NM

High School Diploma -

Highland High School
Albuquerque, NM
05-2014

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Staff Supervision
  • Microsoft Office Expertise
  • Customer Rapport
  • Money Handling
  • Detail Oriented
  • Problem-solving Mindset

Affiliations

  • Actively participate in a local music group called Super Verza. I've had the privilege to record songs, travel and perform at events around town.

Languages

Spanish
Native/ Bilingual

Certification

  • ServSAFE

References

References available upon request.

Timeline

Children's Coordinator

Wings For LIFE International
05.2023 - 10.2023

Assistant Manager

Weck's
01.2018 - Current

Cook

Los Cuates
04.2017 - 02.2018

Cashier

Rudy's Country Store And BBQ
08.2015 - 04.2017

Cashier/Cook Shift Leader

Wendys Fast Food
01.2014 - 07.2015

Early Childhood Development -

CNM

Master of Arts - Trumpet

New Mexico School of Music

High School Diploma -

Highland High School

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Kimberly Montoya-VelaAssistant Manager