Kimberly Mooneyham
Apache Junction,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Industrious and enthusiastic proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
30
30
years of professional experience
Work History
Accounting Services Analyst
Conduent Business Services, LLC
Tempe, Arizona
02.2022 - Current
- Serve as a SME to junior associates
- Gathering, analyzing, and interpreting external/internal data and create reports
- Prepare direct sale documentation for customers, when necessary
- Process customer, dealers, and 3rd party payoffs appropriately based on check type
- Process incoming payments that are received via interface files from various payment channels or received for manual posting.
- Track and log all checks received
- Receive, identify, and process all ancillary documents according to business rules
- Process any state required documentation and process defined by the business as needed
- If applicable, handle incomplete payoff follow-up to include follow up calls to customers, dealers, 3rd parties, etc. for missing/incomplete documentation
- Process total loss insurance
- Traveled to Cedar Rapids, Iowa for process and systems training
- Acting as a liaison between client and cross-functional internal teams to share updates and communications
- Acting as a subject matter expert for implementation of policy, procedure, and system changes.
- experience in Operations/Cash Management
- Experience working with Vehicle Purchasing and Leasing front/backend processes
- Excellent organizational and leadership skills
- Ability to adapt to tight timelines and changing priorities
- Have advanced proficiency in: MS Teams, Word, Excel, PowerPoint, Outlook, and SharePoint
- Understands business processes and development
- Ability to lead a large group
- Successfully orchestrated, developed, engaged and trained a group of 14+
Customer Svc Rep II
Snap On Tools
Crystal Lake, IL
03.2018 - 08.2021
- Prepared and updated job description records for all employees across company
- Recommend successful approaches to Management to help resolve complains with salaries and classifications
- Produced Weekly Sales Reports and Commission Summary Reports reports to support smooth operations and internal career progression
- Assisted with administration of bonuses, cash incentives for home offices and executive programs
- Monitored company inventory to keep stock levels and databases updated
- Worked with over 100 Industrial Sales Reps and Regional Managers to understand needs and provide excellent service
- Actively listened to Sales Field requests, confirming full understanding before addressing concerns
- Researched and resolved commission or bonus payment-related inquiries
- Supported processes and met deadlines to drive timely and accurate payments
- Calculated, validated accuracy of and submitted commission payments within specified deadlines
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Excel and Commission System
- Updated employee files with new details such as changes in address or salary levels
- Oversaw daily operations to ensure high levels of productivity
- Exceeded goals through effective task prioritization and great work ethic.
Research and Reconciliation/Collections Specialist
Snap-On Industrial
Crystal Lake, IL
03.2016 - 03.2018
- Excellent ability to prioritize workload
- Proficient in verbal & written communication and able to quickly transition effectively
- Able to be flexible in daily activities, change priorities and coordinate multiple tasks
- Possess ability to remain calm under pressure
- Contact customers by phone or email in effort to collect past due amounts
- Charge accounts to bad debt when necessary
- Understand key business processes, technologies, strategies
- Take initiative to receive cross training in other job functions within Industrial Finance Group to better support goals of Industrial Division
- Monitored 200+ accounts for compliance with established payment plans,
- Counseled debtors on payment options and arranged installment agreements
- Researched accounts, completed due diligence to resolve collection problems
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Trained new team members on scripts, company services and collection strategies
- Achieved performance goals on consistent basis
- Recorded all information regarding financial status of customers
- Collected documents and made portfolios for collections accounts.
FINANCE COORDINATOR
Woodstock Harley-Davidson
Woodstock, IL
03.2012 - 06.2015
- Explained very technical financial information to applicants in easy to understand language
- Developed prospects for new loans by conducting 20-30 cold calls weekly
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Proved successful working within tight deadlines and fast-paced atmosphere
- Compiled closing packages for drafting and presentation accuracy
- Handled contracts and maximized finance department revenue
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery
- Managed finance office processes and flow of contracts
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Prepared tax and title documents to submit all legal transfer work to DMV
- Arranged payoff checks for trade-ins and new vehicles
- Contacted Illinois Motor Vehicle Department to determine status of pending titles
- Posted titling transactions and monitored corresponding schedules, using CVR
- Oversaw and reviewed cash handling and operations reports
- Trained and developed new employees for ease of transition into team
- Exhibited excellent people skills during interaction with employees and customers.
Education
High School Diploma -
Palatine High School
Skills
- Legal compliance
- Flexible & Adaptable
- Financial and operational reporting
- Excellent attention to detail
- Strong organization
- Flexible team player
- Negotiation
- Payment Collection
- Tax Compliance
- Management
- Accurate payment posting
- Report Preparation and Presentation
- Timing Optimization
- Federal Regulation Compliance
- Proactive and Self-Motivated
- Business Operations
- Financial Data Analyzation
- Managing Process Efficiency
- Audit Process Management
- Finance and Accounting
- Effective leader
Timeline
Accounting Services Analyst
Conduent Business Services, LLC
02.2022 - Current
Customer Svc Rep II
Snap On Tools
03.2018 - 08.2021
Research and Reconciliation/Collections Specialist
Snap-On Industrial
03.2016 - 03.2018
FINANCE COORDINATOR
Woodstock Harley-Davidson
03.2012 - 06.2015
High School Diploma -
Palatine High School
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