Kimberly Moore
Thornton,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
5
5
years of professional experience
Work History
MAINTENANCE PROGRAM COORDINATOR
Fix-It 24/7
12.2020 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Entered data in Service Titan system and handled database maintenance.
- Managed 50-75 inbound calls as well as outbound calls.
- Paid attention to detail while completing assignments
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Organized and detail-oriented with a strong work ethic
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Strengthened communication skills through regular interactions with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments.
CSR
Fix-It 24/7
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Personal Assistant
Professor Jean Porter - Notre Dame
11.2018 - 10.2020
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures.
- Picked up and dropped off clients at airport.
- Managed residential properties and staged homes prior to clients' arrivals.
- Checked residencies for move-in readiness prior to client arrivals.
- Kept detailed track of household and maintenance inventory.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Education
GED -
Phoenix Unified School District
Phoenix, AZ1989
Skills
- Program Management
- Report Creation
- Human Resources Understanding
- Project Coordination
- Standard Operating Procedure
- Office Administration
- Process Improvement
- Data Management Familiarity
- Task Delegation
- Program Optimization
- Corrective Actions
- Dependability and Cooperation
Timeline
MAINTENANCE PROGRAM COORDINATOR
Fix-It 24/7
12.2020 - Current
CSR
Fix-It 24/7
12.2020 - Current
Personal Assistant
Professor Jean Porter - Notre Dame
11.2018 - 10.2020
GED -
Phoenix Unified School District
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