Hi, I’m
Kimberly Moore
Boise,ID
Summary
Professional and knowledgeable Administrative Assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
years of professional experience
Work History
SelfBoise, ID
Homemaker/Homeschool Teacher
03.2007 - Current
Job overview
- Adapted teaching methods and lesson plans to changing student needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Created and developed lesson plans to meet students' academic needs.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Cub Scouts Of AmericaBoise, ID
Cub Scout Leader
03.2015 - 12.2019
Job overview
- Developed and monitored budgets for recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Transported and escorted program participants to and from activities and on field trips.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
- Assisted in recruitment and hiring of new recreation staff.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
- Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Pathways SchoolReno, NV
Administrative Assistant
11.2004 - 09.2006
Job overview
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Delta AirlinesOgden, UT
Reservations Agent
01.1996 - 04.1998
Job overview
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Weber State UniversityOgden, UT
Bachelor of Science from Psychology
05.1999
University Overview
- Ombudsman for Student Supreme Court from 1998-1999
Skills
- Individualized Support
- Select Curricula
- Group and Individual Instruction
- Lesson Planning
- Behavior Modification Techniques
- Providing Feedback
- Academic Testing
- Lab Experiments
- Technology Integration
- Differentiated Instruction
- Update Records
- Assessment Administration
Timeline
Cub Scout Leader
Cub Scouts Of America
03.2015 - 12.2019
Homemaker/Homeschool Teacher
Self
03.2007 - Current
Administrative Assistant
Pathways School
11.2004 - 09.2006
Reservations Agent
Delta Airlines
01.1996 - 04.1998
Weber State University
Bachelor of Science from Psychology