Kimberly Moore
Ewing,NJ
Summary
Proven track record in enhancing patient outcomes and tenant satisfaction, demonstrated during my tenure at Legacy Treatment Services. Skilled in medication administration and fostering interdisciplinary collaboration, I excel in clinical judgment and direct patient care. My approach has consistently improved quality of care and operational efficiency, showcasing my ability to lead and innovate in healthcare and residential coordination. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in patient support.
Overview
18
18
years of professional experience
Work History
Licensed Practical Nurse
Legacy Treatment Services
11.2010 - 12.2020
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments.
- Assisted with admissions, appointments, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Update legal guardian on medication changes
- Weekly nursing groups education youths on life skills, nutrition, hygiene, physical fitness and sexuality.
- Occasionally assisted covering Physician with medical pharmacy concerns or issues.
Customer Service Representative
ACH
03.2009 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Program Director
Dungarvin New Jersey
03.2006 - 08.2009
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Monitored program performance to identify areas for improvement.
- Ensure compliance with agency funding, licensing certification and accreditations regulations.
- Responsible foe establishing and maintaining effective communication with all levels of staff, state personal, community groups, clients and family.
- Responsible for managing special projects at the discretion of the Area Director.
- Responsible for providing therapeutic interventions tp help residents cope with social and psychological aspects of their illness impairments or disabilities and illness impairments.
Residential Coordinator
Community Options Inc
06.2003 - 12.2008
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
- Maintained important organizational paperwork and resident data.
Education
License Practical Nurse - Nursing LPN
Jersey College
Ewing NJ09.2010
Skills
- Medication Administration
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Clinical judgment
- Patient Care
- Patient Assessments
Timeline
Licensed Practical Nurse
Legacy Treatment Services
11.2010 - 12.2020
Customer Service Representative
ACH
03.2009 - 09.2010
Program Director
Dungarvin New Jersey
03.2006 - 08.2009
Residential Coordinator
Community Options Inc
06.2003 - 12.2008
License Practical Nurse - Nursing LPN
Jersey College
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