Kimberly Moore

• Provided professional greetings to incoming visitors and customers while offering helpful assistance.
• Confirmed appointments and communicated with clients regarding updates in records.
• Efficiently resolved customer complaints to enhance satisfaction.
• Promptly responded to inquiries from callers seeking information.
• Organized and maintained a clean reception area for positive visitor experiences.
• Corresponded with clients through various channels including email and phone.
• Facilitated onboarding processes for new clients and secured necessary documentation.
• Improved front desk operations by ensuring timely responses to calls.

Executed cleaning services for vacation rental property, ensuring pristine conditions.

Alerted owner to maintenance concerns, property damage, and other relevant issues.

Achieved high customer satisfaction and retention through exemplary service delivery.

Built strong rapport with clients by consistently delivering requested styles and exceptional results.

Scheduled appointments and optimized individual time slots to accommodate client demand.

Processed payments swiftly, ensuring prompt service during peak hours.

Trimmed, cut, and shaped hair according to customer preferences and requirements.

Educated clients on proper hair care and recommended suitable products for maintenance.

Maintained clean, organized workstation while adhering to health and safety standards.

Collaborated with fellow stylists to foster a positive work environment and share best practices.

Directed kitchen and packing teams for optimal productivity.

Coordinated meal preparation aligned with daily menu requirements.

Supervised packing operations to maintain quality control.

Contributed to administrative responsibilities effectively.

Facilitated timely distribution of hot meals to senior centers.

Handled precise delivery of frozen meals to individual residences.

Implemented targeted marketing campaigns to recruit new students for the Academy.

Presented Academy offerings at career fairs across the state to increase visibility.

Led informative school tours, addressing questions from future students about industry opportunities.

Conducted follow-up outreach through calls, emails, and texts to prospective candidates.

Stylist-

Assisted customers in receiving the best possible experience

Styled, Cut, and Colored

Assistant Manager -

Assisted manager in everyday responsibilities such as; scheduling, product orders, and helping to maintain employee/customer relations

Manager-

Hired, scheduled, set goals, coaching, and implemented company procedures

Responsible for increasing retention, product sales, and overall store revenue

Trainer-

Taught new stylists various cutting techniques and helped develop existing stylists

Area Manager-

Oversaw four franchise locations