Kimberly Moore
Mobile
Summary
Dynamic Branch Operations Leader at Cadence Bank with a proven track record in strategic planning and customer relationship management. Enhanced client loyalty and drove repeat business through exceptional service. Skilled in compliance reporting and staff supervision, fostering a high-performance team culture that consistently meets operational goals.
Overview
28
28
years of professional experience
Work History
Branch Operations Leader
Cadence Bank
04.2017 - Current
- Cultivated strong client relationships, driving loyalty and repeat business growth.
- Managed daily branch operations to maximize productivity and enhance customer satisfaction.
- Supervised employee team, promoting a positive work environment and encouraging professional development.
- Trained staff on procedures and strategies to elevate productivity levels.
- Improved customer experience through exceptional service and timely issue resolution.
- Completed daily Bank Secrecy Act reports in compliance with regulatory requirements.
- Adhered to regulatory guidelines, ensuring operational integrity.
- Consulted customers to increase product sales and service utilization.
Credit Manager
Lowes Home Improvment
04.1997 - 04.2017
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Organized in-store promotions to increase awareness of new product lines.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Developed loyal customer base by providing consistent, high-quality service.
Education
CNA - Medical
Capps Medical
Mobile, ALSkills
- Strategic planning
- Operational procedures
- Staff supervision
- Compliance reporting
- Sales management
- Cash shipment oversight
- Customer relationship management
- Branch operations
- Work ethic
- Customer service
- Team collaboration
- Cash handling
- Performance goals
Timeline
Branch Operations Leader
Cadence Bank
04.2017 - Current
Credit Manager
Lowes Home Improvment
04.1997 - 04.2017
CNA - Medical
Capps Medical